It’s a pretty basic tenet of American commerce: if someone advertises something to you at a certain price, they actually have to provide you that thing at that price. Like, for example, a broadband internet connection: if a company like Verizon, Cablevision, or Time Warner Cable says it will give you a connection of a certain speed, it’s supposed to make good. But in one sate, the top legal office thinks the ISPs may not be making good on their claims, and wants to know what’s up.
The three-way Charter/Time Warner Cable/Bright House merger hit one of its major milestones this week, as the first deadline for filing comments with the FCC has come and gone. As one might expect, consumer advocates and competing businesses are less than thrilled with the major merger plan.
While Time Warner Cable’s current merger à trois with Charter and Bright House is getting significantly less attention than TWC’s recent failed fling with Comcast, but these nuptials aren’t without their detractors. [More]
Once again, a company is attempting the tactic of being honest about the public perception of its awfulness. This time, it’s Time Warner Cable, which really wants customers — most of whom have no other choice for broadband service — to believe it gives one little bit about their satisfaction. [More]
Comcast spent a year and a half, and untold millions, pushing for regulators to approve its $45 billion acquisition of Time Warner Cable. And then, when regulators said they would try to block the deal, the mega-merger evaporated. You might expect Comcast executives would still be stewing about their failed attempt to take over most of the cable and broadband service for both New York and Los Angeles, but at least one C-level suit at the company is trying to put it behind him. [More]
Last spring, Verizon FiOS rejiggered its pay-TV slate into so-called “skinny bundles,” where customers pay for a small core base of channels and then add on smaller, niche-targeted bundles of channels as they please. The change resulted in a very public spat Disney, but the folks at Charter think it’s a good enough idea to consider. [More]
Sen. Ed Markey of Massachussetts and Sen. Dick Blumenthal of Connecticut recently posed a handful of questions to the nation’s cable and satellite providers about their set-top boxes — Are they required? How many customers have them? Is there an option for customers to purchase their own? etc. While some providers were more transparent in their responses than others, there was one thing they all agreed on: We’re not telling you how much we make from leasing these devices. [More]
Netflix is almost 37% of all prime-time internet traffic. ISPs have been known to degrade that traffic until Netflix pays for peering. Netflix really hates having to make (and pay for) those agreements. And so Charter has quickly learned that the quickest way to Netflix’s heart is to promise not to do that.
We can all agree that automated robocalls are an annoying interruption. But you know what’s worse? Receiving those automated calls meant for someone else, telling the company to place you on the Do Not Call list and then continuing to receive a total of 153 prerecorded messages. [More]
Net neutrality only went into effect last Friday, but the first formal complaint against an ISP for breaking the rule is already on its way. The target? Time Warner Cable.
The official paperwork for Charter’s bid to buy Time Warner Cable isn’t even in yet, let alone approved, but the two companies are already making good on one promise to play nice: as of Tuesday, Charter subscribers in Los Angeles who are also baseball fans will finally be able to watch their own home team on TV.
Time Warner Cable Has Lowest Customer Satisfaction Score Of All U.S. Companies, Not Just Cable Providers
Comcast keeps promising that this is the year their legendarily bad customer service gets an overhaul, but consumers don’t seem to be buying it. A national survey asking consumers about cable and internet companies has, once again, dropped Comcast and Time Warner Cable right at the very bottom of the heap.
The Los Angeles Dodgers currently hold a narrow lead in the National League West over the San Francisco Giants, but many Dodgers fans can’t watch their favorite team play because Time Warner Cable hates everyone who doesn’t have Time Warner Cable and has been unwilling to share the SportsNet LA network it co-owns with the team. That is until today, when Charter and its well-heeled backers lobbed $55 billion their way. [More]
After months of rumors, this morning it became official: Charter plans to step in where Comcast failed, with a $55 billion plan to acquire Time Warner Cable. Regulators looked unfavorably on Comcast’s bid, finding it would have too many negative effects on consumers and on competition. But Charter clearly would not be trying its own takeover, with such a huge price tag, if they didn’t think they stood a good chance of success. So what makes the second offer so different from the first — and is it any more likely to succeed?
Almost immediately after the failure of the Comcast acquisition of Time Warner Cable came news that TWC’s original suitor, Charter Communications, was already knocking at the door looking to rekindle their romance. Today, the couple made it official with the news that Charter and TWC will walk down the aisle in a deal worth around $55 billion. [More]
Cable company installation horror stories usually involve things like poorly run cords, maybe a dead gecko, gaping holes in walls, possibly having your house condemned, and the occasional tech who pees into a bag instead of in the bathroom. But a woman in Staten Island says a disagreement with her Time Warner Cable tech escalated to the point of him assaulting her in her house. [More]