Charter/Time Warner Cable Tries To Defend “Broadcast TV” Fee; Says It’s All About Transparency

Charter/Time Warner Cable Tries To Defend “Broadcast TV” Fee; Says It’s All About Transparency

Last week, a Time Warner Cable customer sued the cable-TV and its parent, Charter Communications over fees that significantly increase subscribers’ bills and allegedly imply that they are surcharges required by the government. Now Charter is commenting on the fees, claiming that this confusing fee is part of the company’s “simple to understand” strategy. [More]

(Lyman Green)

Some Time Warner Cable Customers Still Waiting Months For $300 Promotional Gift Cards

Back in February, Ann chose to keep her business with Time Warner Cable when the company dangled a free $300 prepaid gift card in her face. Fast forward to November and she’s still waiting for the card, like hundreds of other customers who stuck with the company or switched to the pay-TV provider. So what’s the deal?  [More]

Customer Sues Charter, Time Warner Cable Over “Broadcast TV” Fees; Doesn’t Seek Monetary Damages

Customer Sues Charter, Time Warner Cable Over “Broadcast TV” Fees; Doesn’t Seek Monetary Damages

Last month, Comcast customers accused the cable company of illegally using its “Broadcast TV” and “Regional Sports” fees to raise customers’ bills by as much as $10/month. Now a customer of the recently merged Time Warner Cable and Charter Communications is accusing the providers of breaking the law by using similar fees to hide rate hikes while implying to subscribers that these surcharges are required by the government. [More]

Photo Nut 2011

Many Time Warner Cable TV Customers Not Sticking Around With Charter

It’s the time of year when all publicly-traded companies announce their last quarter’s results. And over in Charter-land, something’s not looking so good: video subscribers are down, but it’s not a universal cord-cutting trend across the board. Instead, the loss is almost entirely concentrated in Time Warner Cable markets. [More]

DOJ Sues DirecTV Over Blackout Of SportsNet LA

Atwater Village Newbie

The Justice Department has filed a lawsuit against DirecTV, alleging that the nation’s largest satellite TV provider illegally shared non-public information with other pay-TV companies about their negotiations to carry SportsNet LA, the only cable channel in Los Angeles to air most Dodgers games. [More]

Your Cable Company Will Probably Give You Free HBO For A Few Months, But Good Luck Getting The “New Customer” Rate

Kenneth Rogers

For years, we here at Consumerist HQ have heard anecdotal claims that negotiating for a better rate from your cable provider is no longer as simple as it used to be. The discounts weren’t as deep, people would say, the offers were on the weak side, and in the wake of bad PR, companies have seemed more willing to call customers’ bluff and let them cancel service painlessly. Of course, anecdotes do not equal data, so we wanted to know: is this actually a thing? [More]

Photo Nut 2011

Sorry, TWC Customers: Charter Acquisition Means No More “Maxx” Upgrades For You

Remember that whole thing where Time Warner Cable was going to install really fast internet upgrades and try to suck a whole lot less? Yeah, that. Well, like the TWC brand itself, the plan to upgrade cities to “Maxx” internet speed is now being left in the dust thanks to the acquisition by Charter.

[More]

Charter Tries To Get Fox News At Time Warner Cable’s Rate, Fox Says ‘Nice Try’

Charter Tries To Get Fox News At Time Warner Cable’s Rate, Fox Says ‘Nice Try’

When one brand takes over another, it takes over the other company’s assets, which include customers, intellectual property, buildings, and employees. Does the larger company get to take over agreements with vendors and extend them across the entire company, though? Fox News says that no, they do not, as Charter tries to extend Time Warner Cable’s carriage fee agreement for the channel and its sibling Fox Business News across all of its own customers now that it has acquired the smaller company. [More]

5 Times The Cable Industry Embarrassed Itself During Today’s Senate Hearing

5 Times The Cable Industry Embarrassed Itself During Today’s Senate Hearing

As mentioned in the earlier story about Sen. Claire McCaskill’s customer disservice call to her pay-TV provider, the Missouri senator and others on the Permanent Subcommittee on Investigations held a hearing today to talk to cable industry executives about their bad billing practices. Not surprisingly, the cable suits did a bang-up job of proving that these companies deserve their poor reputation. [More]

DCvision2006

Time Warner Cable/Charter Service Not Likely To Improve After Merger

Remember how literally just yesterday the Attorney General’s office in New York was strongly suggesting to Charter that they get on the ball about that whole “making service not suck” thing now that they’ve bought Time Warner Cable? Well, analysts are saying that New Yorkers — and everyone else — probably shouldn’t hold their breath.

[More]

Photo Nut 2011

NY Attorney General: TWC “Has Earned The Miserable Reputation It Enjoys Among Consumers”

Last fall, the New York Attorney General launched an investigation to find out the answer to one big question: are New Yorkers actually getting anything like the internet speeds their providers claim, and that they pay for? The investigation is still underway, but early results say that from one provider at least, the answer is a big fat “no.”

[More]

Stop Complaining To Time Warner CEO About Your Cruddy Time Warner Cable Service

Stop Complaining To Time Warner CEO About Your Cruddy Time Warner Cable Service

If there’s one person in this world who really doesn’t want to be on the receiving end of your complaints about Time Warner Cable’s poor service, it’s probably Time Warner CEO Jeff Bewkes; not because he’s some sort of uncaring jerk, but because he has nothing to do with Time Warner Cable. [More]

.sanden.

Survey Says: You Still Hate Your Cable Company, But Maybe A Little Less Than Before

A major annual consumer satisfaction survey is out, and it’s a mixed bag for the cable and telecom sector and all of us who use it. The bad: pay-TV, broadband, phone, and wireless companies still pretty much really suck, and most of us are very dissatisfied with them. The good: year over year, most of them are finally starting to suck less than they used to!

[More]

Photo Nut 2011

Farewell, Time Warner Cable; Nobody Is Going To Miss You

The most-loathed company in all of America is soon to be no more. With the merger of Charter and Time Warner Cable approved and under way, the widely-detested TWC brand is soon to be up on the chopping block.

[More]

The 3 Big Things We’ve Learned About Your Cable Bill

The 3 Big Things We’ve Learned About Your Cable Bill

Over the last few months, we’ve reviewed cable and internet service bills for seven of the nation’s largest providers in an attempt to make sense of all those fees and charges. So what did we learn from these bills covering cable, satellite, and fiber customers from Connecticut to California? [More]

Charter-TWC Merger Is Done Deal After California Approval

Charter-TWC Merger Is Done Deal After California Approval

After the FCC gave its blessing to the marriage of Time Warner Cable and Charter, the only thing standing in the way of marital bliss was the possibility that the California Public Utilities Commission might go full drunk-uncle and raise a boatload of objections before the final “I do”s.  However, today the CPUC decided instead to raise a toast to the mega-merger.
[More]

FCC Officially Gives Green Light To Merger Of Time Warner Cable & Charter

FCC Officially Gives Green Light To Merger Of Time Warner Cable & Charter

A couple weeks back, both the FCC and the Justice Department made it clear that they were not going to challenge the massive merger of Time Warner Cable, Charter Communications (and the third wheel of the merger á trois Bright House) after putting some conditions on the deal. Today, the FCC officially confirmed that it has given its blessing to this marriage of inconvenience. [More]

5 Things You Should Know About The Approved Merger Of Time Warner Cable & Charter

5 Things You Should Know About The Approved Merger Of Time Warner Cable & Charter

Earlier today — almost exactly a year after rejecting the merger of Time Warner Cable and Comcast — both the FCC and the Justice Department gave their blessing to the marriage of TWC and Charter. But what does that really mean for the millions of consumers who will be affected by the merger? [More]