Jeremy Schultz

NY AG: Please Send Us Your Broadband Speed Tests So We Can Investigate Providers

Some things, you can measure centrally. Some, you can survey with a sample group. But sometimes, what you really need is a giant crowdsourced effort — and that’s what New York Attorney General Eric Schneiderman is asking Empire State residents to help with. [More]

Atwater Village Newbie

DirecTV Asks Court To Throw Out Justice Dept. Lawsuit Over SportsNet LA

It’s hard to be a baseball fan in Los Angeles. For what feels like ages, the LA Dodgers have had an exclusive deal with Time Warner Cable — now Charter — to air their games in the area. Other carriers reportedly have tried to get access to the games but were stymied, eventually leading to a complicated court case where the Justice Department sued DirecTV over allegations of colluding unlawfully with other carriers in negotiations with SportsNet LA. Now, DirecTV is fighting back. [More]

Charter’s Univision Blackout Ends With Court Ruling

Charter’s Univision Blackout Ends With Court Ruling

Charter-Spectrum customers now have access to TV networks owned by Univision, after a judge granted the cable company’s request for a temporary restraining order against the media company, effectively ending the blackout that started Sunday night. [More]

Photo Nut 2011

Back in 2015, New York Attorney General Eric Schneiderman launched a statewide effort to measure residents’ broadband speeds to see if they were getting the “blazing fast” internet access that the service providers advertised. Today, Schneiderman announced his office is suing New York City’s biggest broadband provider for not only failing to live up to its promises, but for allegedly knowing that many customers couldn’t possibly see the speeds that TWC promised. [More]

Univision Pulls Channels From Charter-Spectrum Lineup

Univision Pulls Channels From Charter-Spectrum Lineup

A nasty battle between the nation’s largest Spanish-language broadcaster and the second-largest cable company has resulted in Univision pulling its channels from millions of Charter-Spectrum customers. [More]

Verizon And Charter Romance Heats Up; Could Merger Marriage Be On Horizon?

Earlier this month, it was reported that Verizon has a thing for big cable companies that begin with the letter “C,” and that it really wants to make out under the bleachers with either Comcast or Charter. Now comes news that Big V has actually begun the courting process with the latter. [More]

Justice Gustine

Charter Continues To Charge Wildfire Victims For Service They Don’t Have

Charter cable and internet customers in Tennessee who recently lost their homes to wildfire say the pay-TV giant, which recently merged with Time Warner Cable, is continuing to charge them for services that they can’t possibly access, and to return equipment that no longer exists. [More]

Charter/Time Warner Cable Tries To Defend “Broadcast TV” Fee; Says It’s All About Transparency

Last week, a Time Warner Cable customer sued the cable-TV and its parent, Charter Communications over fees that significantly increase subscribers’ bills and allegedly imply that they are surcharges required by the government. Now Charter is commenting on the fees, claiming that this confusing fee is part of the company’s “simple to understand” strategy. [More]

(Lyman Green)

Some Time Warner Cable Customers Still Waiting Months For $300 Promotional Gift Cards

Back in February, Ann chose to keep her business with Time Warner Cable when the company dangled a free $300 prepaid gift card in her face. Fast forward to November and she’s still waiting for the card, like hundreds of other customers who stuck with the company or switched to the pay-TV provider. So what’s the deal?  [More]

Customer Sues Charter, Time Warner Cable Over “Broadcast TV” Fees; Doesn’t Seek Monetary Damages

Last month, Comcast customers accused the cable company of illegally using its “Broadcast TV” and “Regional Sports” fees to raise customers’ bills by as much as $10/month. Now a customer of the recently merged Time Warner Cable and Charter Communications is accusing the providers of breaking the law by using similar fees to hide rate hikes while implying to subscribers that these surcharges are required by the government. [More]

Photo Nut 2011

Many Time Warner Cable TV Customers Not Sticking Around With Charter

It’s the time of year when all publicly-traded companies announce their last quarter’s results. And over in Charter-land, something’s not looking so good: video subscribers are down, but it’s not a universal cord-cutting trend across the board. Instead, the loss is almost entirely concentrated in Time Warner Cable markets. [More]

Atwater Village Newbie

The Justice Department has filed a lawsuit against DirecTV, alleging that the nation’s largest satellite TV provider illegally shared non-public information with other pay-TV companies about their negotiations to carry SportsNet LA, the only cable channel in Los Angeles to air most Dodgers games. [More]

Kenneth Rogers

For years, we here at Consumerist HQ have heard anecdotal claims that negotiating for a better rate from your cable provider is no longer as simple as it used to be. The discounts weren’t as deep, people would say, the offers were on the weak side, and in the wake of bad PR, companies have seemed more willing to call customers’ bluff and let them cancel service painlessly. Of course, anecdotes do not equal data, so we wanted to know: is this actually a thing? [More]

Photo Nut 2011

Sorry, TWC Customers: Charter Acquisition Means No More “Maxx” Upgrades For You

Remember that whole thing where Time Warner Cable was going to install really fast internet upgrades and try to suck a whole lot less? Yeah, that. Well, like the TWC brand itself, the plan to upgrade cities to “Maxx” internet speed is now being left in the dust thanks to the acquisition by Charter.

[More]

Charter Tries To Get Fox News At Time Warner Cable’s Rate, Fox Says ‘Nice Try’

Charter Tries To Get Fox News At Time Warner Cable’s Rate, Fox Says ‘Nice Try’

When one brand takes over another, it takes over the other company’s assets, which include customers, intellectual property, buildings, and employees. Does the larger company get to take over agreements with vendors and extend them across the entire company, though? Fox News says that no, they do not, as Charter tries to extend Time Warner Cable’s carriage fee agreement for the channel and its sibling Fox Business News across all of its own customers now that it has acquired the smaller company. [More]

5 Times The Cable Industry Embarrassed Itself During Today’s Senate Hearing

5 Times The Cable Industry Embarrassed Itself During Today’s Senate Hearing

As mentioned in the earlier story about Sen. Claire McCaskill’s customer disservice call to her pay-TV provider, the Missouri senator and others on the Permanent Subcommittee on Investigations held a hearing today to talk to cable industry executives about their bad billing practices. Not surprisingly, the cable suits did a bang-up job of proving that these companies deserve their poor reputation. [More]

DCvision2006

Time Warner Cable/Charter Service Not Likely To Improve After Merger

Remember how literally just yesterday the Attorney General’s office in New York was strongly suggesting to Charter that they get on the ball about that whole “making service not suck” thing now that they’ve bought Time Warner Cable? Well, analysts are saying that New Yorkers — and everyone else — probably shouldn’t hold their breath.

[More]