When AT&T announced in October that it would spend $85 billion to acquire Time Warner, the plan was met with strong headwinds right out of the gate. A surprisingly broad array of lawmakers, from both sides of the political aisle, immediately voiced concerns. Among the concerned parties? The Senate Judiciary Committee, which today held a hearing examining the impact on competition, and potential antitrust concerns, the merger could raise. [More]
Once upon a time (two whole years ago!) the idea of successfully getting an internet-based cable alternative up, running, and profitable seemed, perhaps, like a pipe dream. These days, even though we don’t know if the ventures are exactly profitable, the online competition to get your monthly TV dollars is fierce. And now Hulu is latest player to grab some big headliners for itsplan to start zapping linear TV channels to your online eyeballs. [More]
The time from new rumor to signed deal was only about two days, and yet here we are: AT&T is putting the moves on Time Warner, planning to bring the content powerhouse under its roof. This proposal will now, of course, have to grind its way through the gears of government approval. But while this proposal is a giant deal for two giant companies, the name that’s likely to come up more than any other in all the comments back-and-forth is neither Time Warner nor AT&T, but rather a competitor: Comcast. [More]
Time Warner closed Boris’s account, and charged him a fee for not returning his modem. Which is weird, because he never canceled his account. That’s why he didn’t turn his modem. Time Warner sent him to collections over the modem, but there’s still Internet access coming into his house. So he paid the modem fee, and gave up trying to convince the company that they’re making him steal Internet access. [More]
Netflix has managed to snap up quite a nice catch in a new deal with Time Warner — which in the past had been squirrelly about selling its content for streaming subscription services — wherein it will stream shows from Turner Broadcasting and Warner Bros. That means a lot of Cartoon Network, everybody. Start the applause. [More]
From the NY Post (purportedly; We couldn’t find a link, but we’re dumb.)
January 4, 2006 — TIME Warner CEO Dick Parsons stuck up for one of his customers during a stroll down Seventh Avenue on Monday morning. Hedge fund manager Jeff Green was on his cellphone arguing with a Time Warner Cable customer service rep when he recognized Parsons on the street and walked over to him. Parsons patiently listened as Green recounted how he’d gotten up early to pick up a new cable box in person – thus bypassing a $30 installation fee – only to find out the office was closed when he’d been told it would be open. The service rep, who wasn’t being especially cooperative, suddenly changed his tune and agreed to waive the installation fee when Green informed him Parsons was standing next to him and was sympathetic to his plight.
Clearly the answer to our customer service problem is to create more CEOs. As many as one per customer. (Thanks, David!)