When you order something for “next day” delivery, what constitutes a day? Travis wrote that his very important package didn’t arrive that day. Normally not an issue, but he had taken a vacation day from work to wait for it. UPS told him that the package absolutely would show up by the end of the business day, where “end of the business day” is defined as “midnight.” Not only does Travis find this a strange way to define “business day,” but the package didn’t show up then, either.
By February 9, 2011