Just about everyone you meet thinks they’re busier than everyone else. We become entranced in our routines, disappointed that we can’t accomplish more while we remain oblivious to the opportunities we unwittingly waste.
Richard Anderson, the CEO of Delta Air Lines, was interviewed by the New York Times and shared his tips on hiring (ask about their family life), running meetings (no Blackberries!), and dealing with customers: “I find myself, more and more, writing hand-written notes to people,” he says. “I must write a half a dozen a day.” These are apology notes, we’re guessing.