B received the game Mafia II as a gift, but wanted Red Dead Redemption instead. Without a receipt, he went to GameStop, where it was purchased, hoping to swap games. When the clerk denied his request because it violated the store’s return policy, B asked instead to trade the game in for store credit he’d apply toward the game he wanted. The clerk refused the trade because he wasn’t sure whether or not B was trying to pawn off a stolen product.
By December 3, 2010