the unfriendly skies

@adichappo

United Airlines Says It “Misunderstood” TSA About Non-Existent Ban On Comic Books

Now that the Transportation Security Administration has called shenanigans on United Airlines’ claim that folks leaving last weekend’s San Diego Comic-Con could not stow their comics in their checked bags, the airline is admitting that it was wrong about this bizarre request being any sort of federal requirement. [More]

InSapphoWeTrust

United CEO Says No One Will Be Fired Over Forced Removal Of Passenger

In the week since United Airlines made headlines when a ticketed passenger was aggressively hauled off his flight, the company has updated its crew travel policies to ensure passengers won’t get booted and compensated all travelers on the fateful fight. Now, the airline’s CEO says no employees will be fired over the incident. [More]

Audra Bridges

United Updates Crew Travel Policies So Passengers Won’t Be Booted Off Flights

It’s been a week since United Airlines made headlines for having a ticketed passenger bodily hauled off his flight so airline crew could have his seat, and the company is still in full damage control mode. United’s latest promise is that it has changed its policy so that last-minute staff travel arrangements won’t bump paying customers anymore. [More]

Audra Bridges

United Says Controversial Flight Wasn’t Overbooked; Airline Crew Just Needed The Seats More

United Airlines is still in damage-control mode today in response to the public uproar over a passenger who was forcibly removed from a flight earlier this week. Now the carrier is clarifying that this flight wasn’t “overbooked;” it just really needed the seats for United crew members. [More]

United Airlines Flight Lands Safely After Two Attempted Landings, Ceiling Panels Fall Mid-Air

United Airlines Flight Lands Safely After Two Attempted Landings, Ceiling Panels Fall Mid-Air

A United Airlines flight with 214 passengers aboard landed safety in New Jersey on Tuesday after the pilot aborted one landing attempt while several panels inside the aircraft fell to the floor. [More]

Rachel

An Improved Spirit Airlines Still Comes In Last In Customer Satisfaction Survey

A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey.  But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]

bluwmongoose

Senate Votes Against Minimum Legroom, Spacing Standards For Airline Seats

Earlier this year, Sen. Chuck Schumer (NY) said he would try to get federal regulators to come up with limits for airline seat size and spacing. But yesterday, his fellow senators shot down that effort. [More]

Virgin America Passenger Says He Was Blocked From Flight Because Crew Didn’t “Feel Comfortable”

Virgin America Passenger Says He Was Blocked From Flight Because Crew Didn’t “Feel Comfortable”

We’ve all heard stories of airline passengers being removed from planes because of apparently minor disputes with the flight crew, but a Dallas man says he wasn’t even allowed to board his Virgin America flight because he made the crew uncomfortable. [More]

Unintentionally Hilarious Airbus Patent Suggests Stacking Passengers On Top Of Each Other

Unintentionally Hilarious Airbus Patent Suggests Stacking Passengers On Top Of Each Other

Sick of fighting over the armrest on a flight? Or maybe your knees ache at the mere thought of squeezing into an airplane seat? While some patents seek to address those issues with clever design, a recently filed Airbus patent intends to cram more passengers into a plane by simply stacking them on top of each other. [More]

(frankieleon)

Driver’s Licenses From 4 States Could Soon Be Useless For Getting Through Airport Security

At some point in the next year, millions of Americans may need to start carrying a second form of ID with them when they go to the airport, as driver’s licenses from four states and one U.S. territory are not currently compliant with federal security standards. [More]

United Airlines CEO Jeff Smisek Steps Down Amid Investigation

United Airlines CEO Jeff Smisek Steps Down Amid Investigation

One of the nation’s largest airlines has lost its CEO and two other top executives, as United Airlines CEO Jeff Smisek has stepped down from the company’s top post in the midst of a federal investigation into the airline. [More]

Lawsuit: American Airlines Failed To Protect Girl From Passenger Accused Of Touching Her Inappropriately

Lawsuit: American Airlines Failed To Protect Girl From Passenger Accused Of Touching Her Inappropriately

The parents of a girl who said she was touched inappropriately while she was flying alone on an American Airlines flight to New York from Iowa in July have sued the airline, claiming it failed to protect her.

[More]

Family Says They Were Booted From JetBlue Flight For Holding 2-Year-Old On Lap

Family Says They Were Booted From JetBlue Flight For Holding 2-Year-Old On Lap

A family that purchased a separate seat for their 2-year-old son on a JetBlue flight say they were just trying to comfort the youngster by having him sit on his mom’s lap during takeoff, but that the flight attendants treated them like a safety risk and had them kicked off the plane. [More]

(Adam Fagen)

Family Claims They Were Escorted Off United Airlines Flight After Autistic Daughter Deemed Disruptive

A trip home from the most magical place on earth was anything but magical for an Oregon family after they claim their United Airlines flight made an emergency landing and they were escorted from the flight because of their autistic daughter. [More]

Judge Throws Out United’s Lawsuit Against “Hidden City” Airfare Site Skiplagged.com

Judge Throws Out United’s Lawsuit Against “Hidden City” Airfare Site Skiplagged.com

Last fall, both United Airlines and Orbitz sued travel-booking startup Skiplagged.com, which helped travelers find so-called “hidden city” tickets where you book a multi-stop itinerary with the intention of not flying all the way to the end. Orbitz settled its part of the case in February, but the United suit continued — until yesterday, when a federal judge dismissed the airline’s complaint, but not because the airline didn’t have a case. [More]

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]

Airline Really Sorry For Telling Cancer Patient She Couldn’t Fly Without Doctor’s Note

Airline Really Sorry For Telling Cancer Patient She Couldn’t Fly Without Doctor’s Note

Alaska Airlines is blaming a “communication breakdown” for an embarrassing incident that resulted in a 51-year-old cancer patient and her family being removed from a plane to San Jose, CA, by an employee who said the woman could not fly unless she had a note from her doctor. [More]

American Airlines Super Sorry About Leaving Passenger On Hold For 6 Hours

American Airlines Super Sorry About Leaving Passenger On Hold For 6 Hours

If you’ve tried to fly this winter, chances are you’ve hit some weather-related delays or cancelations and ended up in line or on the phone waiting to speak to someone who could help you out. But odds are that you didn’t wait as long as the one Florida woman who spent six hours trapped on hold with American Airlines. [More]