Companies want customers to engage with them online as if they’re just another pal on Facebook or Twitter, one that can offer downloadable coupons and promote contests with attractive prizes. But in new language recently added to General Mills’ website, consumers who interact with the company online will be agreeing to give up the right to sue the company in the future. [More]
the ties that bind
While Senator Elizabeth Warren pushes for legislation that would allow student borrowers to enjoy the same insanely low interest rates as big banks (for one year at least), the House of Representatives today passed a bill that would link the interest rates on federal student loans to the yield on the 10-year Treasury note. [More]
After AT&T somehow convinced the U.S. Supreme Court that a couple of sentences buried toward the end of a contract that maybe .05% of customers ever think about reading was all that was needed to preempt class-action lawsuits, many large companies have rushed to pack their user agreements and licenses with clauses that force customers into arbitration. But, stuck in a battle with an industry regulator, the folks at Charles Schwab have decided to go another way, announcing that they have gotten rid of the part of their arbitration clause that bans class-action suits… for now. [More]
During its ongoing staring contest with NewsCorp over carriage fees, Cablevision has repeatedly asked the broadcaster to enter into binding arbitration. This apparently has the folks at the NFL Network wondering why Cablevision isn’t so eager to sit down at the arbitration table with them.