Amazon Prime customers may feel frustrated that they pay the $79/year fee only to find that their packages are still subject to the same delays as everyone else. But Prime members who carefully monitor their purchases can score free extensions on the service if a package is not delivered on time. And even if you’re not a Prime member, you can still get a discount if a guaranteed delivery date is not met. [More]
the squeaky wheel
When you buy a product that lets you down, you can either stew in bitterness or direct your frustration toward a productive end — whining to the company that wronged you. Zipping off a quick complaint email or phone call can often yield surprising results.