On its website and in its ads, Hotels.com touts its Price Match Guarantee which says the company will match any lower published room rate — so long as the dates, hotel and room category match, and as long as the price match request is made before that hotel’s cancellation date. But one customer says Hotels.com’s policy isn’t so cut-and-dry and has filed a class-action lawsuit.
the match game
Last week, we showed you the sign at one Best Buy store that openly stated it would not match prices found on BestBuy.com, flying in the face of the company’s stated policy. We subsequently received numerous e-mails from Best Buy staffers saying they had been ordered to not price match, but to tell customers to order on the website and arrange for in-store pickup. After that story was posted, BB HQ sent out a directive to staffers, laying down the law on this topic.