The fill-in-the-blank customer service robot that gave us the heartfelt letter apologizing to (CUSTOMER NAME) for (SPECIFIC EVENT) has returned — and like all sequels, this time… it’s personal. [More]
the human touch
We wrote earlier this year about the decision by Albertsons LLC, which controls about 1/3 of that grocery store brand’s outlets, to shut down self-checkout machines in favor of human cashiers. Now a new report says we supermarket shoppers are just not using the self-checkout aisle as frequently as we were in recent years.