the customer may or may not be right

This E-Mail Basically Sums Up Why JCPenney May Be On Borrowed Time

This E-Mail Basically Sums Up Why JCPenney May Be On Borrowed Time

Like the dorky kid in a high school sitcom who tries to change his image by showing up one day in leather pants and frosted hair, JCPenney has spent the last year desperately trying to make over its image as a place people used to get dragged to by their mom every August. But all the across-the-board price cuts, logo redesigns and iPad-toting cashiers in the world can’t cover up sheer incompetence. [More]