Remember N? He last saw his laptop in December after shipping it to HP for desperately needed repairs. After posting the story HP reached out to N, who tells us that he just received a spanking new machine. Read N’s reaction and his tips for handling similar situations, after the jump.
the case of the disappearing laptop
For three months, HP has promised to return reader N’s laptop within the next ten days. N sent his HP Pavillion for repairs in December after his screen became a blurry mess incapable of displaying anything as basic as say, oh, a tracking page. HP insists that they fixed the laptop, but they won’t ship it back to N. Conveniently, the one-year warranty expired last month.
As of July 25, Lorraine still didn’t have her original laptop back from Best Buy. It seems to have vanished into the nether of a 3rd party repair center. Inside, you can read the update to her story posted on July 13th
David brought two laptops to Best Buy for repair; neither was ever seen or heard from again. Best Buy sent David’s first laptop, a Sony Vaio, back to Sony for repairs. Unable to find the laptop after one month, Best Buy declared it irretrievably lost and offered David an upgraded Vaio for $200. One year later, the second laptop broke. Like the first, it disappeared forever after being dispatched to Sony. David writes:
I just recently started reading The Consumerist, and Lorraine’s nightmare with her laptop repair reminded me of my own nightmare of Best Buy completely losing two laptops I sent in for repair, leaving me without any laptop for a total of 4 months, as well as all the data I lost on the first laptop. It all started a little over 3 years ago when a relative bought me a top-of-the-line Sony Vaio at a Best Buy.
Reader Lorraine would like her laptop back. Geek Squad sent it to HP for repair then never contacted Lorraine again. Eventually she drove over to the Best Buy (she couldn’t get anyone on the phone) where they told her that her laptop would be replaced, but only after HP sent it back. When would HP send it back? No one knows. It is a mystery for the ages.