Helpful and supportive person that she is, Isis is a co-signer on her goddaughter’s Comcast account so her goddaughter wouldn’t have to pay a deposit. Normally this wouldn’t be a problem unless the youngster defaulted on her payments or ran off with a half-dozen cable boxes. The problem is that the act somehow tied together her account and Isis’s, and a $435 payment was applied to the goddaughter’s account by mistake. This has led to biweekly disconnections, fruitless promises by Comcast employees to take care of the situation, and an existential question: does Isis have two accounts, or only one?
Comcast may care, but that doesn’t necessarily mean it’s competent. A chronic, unidentified problem is reportedly wrecking customers’ phone, cable and internet service in a Holiday City, New Jersey neighborhood, and the problems continue despite countless service calls.
Pessimists see broadband internet subscriptions eventually shifting to a pay-per-gigabyte-usage model, much like what we’re seeing in the wireless realm. That may turn out to be accurate, but at least industry heavyweight Comcast isn’t yet shoving things in that direction. The company says it currently has no plans to move to a tiered billing system.
Back in February 2009, Comcast’s standard-def broadcast of the Steelers-Cardinals Super Bowl in the Tucson area shifted to porn for 37 seconds. The incident was a black eye for Comcast and caused the company to apologize by offering $10 rebates to offended customers. Now a man has admitted to hacking Comcast’s signal to cause the craziness.
Bloomberg and Comcast are trading public barbs over the channel’s accusation that the cable provider has treated it unfairly. Bloomberg complained to the FCC that Comcast is trying to hurt it and aid a competitor it owns, CNBC, by sticking Bloomberg with a high-numbered channel.
Now that NBC Universal and Comcast have sealed their civil union to become NBCUniversal — isn’t it adorable how she took his name? — it will presumably soon be time for subscribers to give the company its wedding gifts: Higher cable rates.
Reader T was pleased to answer a call from a Comcast rep who offered a deal that would give him more channels for less money. He eagerly accepted, only to receive a call from Comcast the next day that informed him there was a hold on his account and he should work to get it removed immediately. Confused, he called Comcast’s customer service and found reason to turn his smile upside down.
It’s tough for a reader to surprise us with a Comcast complaint, but Brandon’s story is truly bizarre. No matter what he does, he can’t convince Comcast to hook him up with cable TV because he’s a business customer who uses Comcast for internet service. Brandon says multiple Comcast reps confirmed the odd policy.
Comcast’s long, bitter struggle with the NFL Network ended last year, but that was only the beginning of the cable giant’s waffling over whether or not to charge customers extra for the channel.
Jordan coaxed his dad into ordering Comcast’s broadband service and buying his own cable modem in order to save on rental fees. The two moves combined to give them plenty of father-son bonding time through the endless hell that Comcast’s customer service can be.
James couldn’t seem to do anything right when it came time to coax Comcast into renewing his promotional cable discount. He tried a phone call and an email and was thwarted at every turn, but one last effort that started with an online chat led to paydirt: the company forgave his $128 bill and and slashed monthly charges on his HD box.
Don’t come crying to Sean with your tales of Comcast woe, because he can probably top whatever you’ve got. His Comcast service goes down just about as often as the sun and no matter what the company does to try and fix the problems, they keep occurring.
Gen fears Comcast is choking his bandwidth because he’s streamed too many TV shows. He keeps getting suspicious messages that say his internet connection has slowed when he tries to watch episodes of Law & Order: SVU.
Lindsay was stuck with an overdue cable bill because her flighty live-in ex bailed on her, but found sympathy in the least likely of places — Comcast customer service. She explained her situation and got the company to give her a mulligan.
A fellow whose last name is Ernst — or is it “Earnest?” — says he’s annoyed with Comcast misspelling his name on its billing statements. He writes:
Suresh found a $1.99 fee labeled “In Office Charge” on a Comcast bill. Comcast said the charge is a placeholder indicator that catches a certain billing mistake.
Aware that service calls from Comcast often don’t work out so well, John thought he’d save himself some hassle by driving 45 minutes to the nearest service center to pick up a cable card he needed for his TiVo. He discovered that Comcast is equally capable of being inept when you visit it than when it visits you.