It’s been 11 months since Michael’s brother PS4 failed, months he’s spent trying to get Sony to fix what should have been covered by the gaming console’s one-year warranty. But because there was no proof of his efforts to have the PlayStation 4 repaired under warranty, prompting Sony to basically shrug and wipe its hands of the situation, Michael had to take another route to victory. [More]
thanks for nothing
GoDaddy Admits Maybe It Should Have Helped User With Hijacked Account
By 1.30.14
Earlier this week, developer and long-time Twitter user Naoki Hiroshima lost his coveted, valuable Twitter handle (@N) after hackers took control of his personal website via GoDaddy and held it hostage until he released the account. Last night, GoDaddy finally admitted that maybe it should have listened to Hiroshima when he first contacted the company. [More]
Hacker Hijacks Website In Extortion Attempt, GoDaddy Refuses To Talk To Actual Owner
By 1.29.14
It’s the modern-day bureaucratic nightmare — Someone steals something that belongs to you, and the one party that could easily do something about it refuses to listen to you because its records show that the thief is the rightful owner. According to developer Naoki Hiroshima, someone lusted after his Twitter handle (@N) so badly that they went to great lengths, hijacking his personal website in a (sadly successful) extortion attempt. [More]
Apple Slams Government ‘Gag Order’ On Customer Data Requests
By 11.6.13
Last night, Apple provided some very vague details about the number of requests for customer information it received from U.S. law enforcement and national security officials. At the same time, the company made it very clear that it would provide more precise information about the number of these requests, if only the government would let it. [More]
Scammer Uses Counterfeit Cash To Buy Motorcycle, Calls Victim To Warn Against Using Bogus Bills
By 6.20.13
Most people who end up with a wad of counterfeit cash don’t find out until they take it to the bank or try to use it at a store that checks for funny money, but a woman in the St. Louis area says the man who bought her husband’s motorcycle using bogus bills later called to let them know they’d been had. [More]
American Express Fails At Replacing My Card Or Pretending It Cares
By 4.5.12
Over its long history, American Express has always positioned itself as a credit card company that offers the best in customer service. But one Consumerist reader’s story shows that AmEx can screw things up just as royally as its competitors — and that its complaint department also doesn’t actually read your complaints. [More]
Apple Gives Thief A Replacement iPhone When The One He Took From Me Wouldn't Work
By 1.2.12
Apple’s policy of not intervening in the theft of their products from customers is costing them a wad of cash, after store employees in Toronto handed over a new iPhone to a thief. [More]
Gifts That Will End Up Costing The Recipient More Money
By 12.13.11
Everyone loves getting free stuff. But not everyone is a fan of getting free stuff that requires them to then spend money just to use it. [More]
