inajeep

FCC Confirms: Entire U.S. Government Allowed To Place Annoying Robocalls

Last fall, Congress passed — and the President signed — an emergency budget bill that opened up a loophole that allows federal agencies, and private companies working on the government’s behalf, to make debt collection robocalls. However, a recently released ruling from the Federal Communications Commissions makes it clear that the entire U.S. government is exempt from rules limiting the use of robocalls to American consumers, so long at it involves government business. [More]

Lawsuit Claims Universal Pictures Spammed Phones With Unsolicited ‘Warcraft’ Texts

Lawsuit Claims Universal Pictures Spammed Phones With Unsolicited ‘Warcraft’ Texts

Spam. It’s not just something that shows up in your email inbox from time to time, promising anatomical enhancements and luxury R0l3xes; sometimes it makes its way to your cell phone unbidden, leaving you with no recourse but to delete it… or sue whoever sent it to you, which is what one guy is doing after saying he got unsolicited texts messages from Universal Pictures pushing its movie based on a video game Warcraft. [More]

25 Attorneys General Agree: Close Government’s Robocall Debt-Collection Loophole

25 Attorneys General Agree: Close Government’s Robocall Debt-Collection Loophole

Last fall, with a government shutdown looming, Congress passed an emergency spending bill that also included a lovely little loophole giving the federal government the authority to make obnoxious, pre-recorded and/or autodialed debt-collection robocalls. Some lawmakers quickly introduced legislation intended to correct that anti-consumer move, but it’s been stuck in committee since. This week, attorneys general from two dozen states and District of Columbia called on the Senate to finally consider this legislation. [More]

Jenn and Tony Bot

Warner Bros., BMG, Rightscorp Agree To Pay $450K For Using Robocalls To Hassle Alleged Music Pirates

Even when you’ve been accused of violating the copyright of a major music publishers, you still have the right to not be harassed by unsolicited pre-recorded calls demanding payment for those supposed violations. That’s why Warner Bros. Home Entertainment and other defendants have agreed to pay out $450,000 to thousands of alleged music pirates. [More]

Uber Defends Robocalls, Claims They Were Legitimate Political Messages

Uber Defends Robocalls, Claims They Were Legitimate Political Messages

A week after Uber was sued for allegedly spamming non-customers with text messages, the ridesharing service faces another complaint claiming intrusive telephonic behavior. This time, the plaintiff says Uber is violating federal and New York state laws with pre-recorded calls urging consumers to contact their local lawmakers. But Uber says the calls were political in nature, thus exempt from the robocall rules. [More]

Lawsuit Accuses Comcast Of Making 9 Months Of Robocalls To Collect On Paid Bill

Lawsuit Accuses Comcast Of Making 9 Months Of Robocalls To Collect On Paid Bill

A Philadelphia woman is suing Comcast, alleging that the hometown cable company not only spent nine months hassling her with debt collection calls but that the bill in question had already been paid. [More]

Senators Ask PayPal To Change Obnoxious RoboCall Clause In User Agreement

Senators Ask PayPal To Change Obnoxious RoboCall Clause In User Agreement

Two weeks ago, we told you how PayPal’s revised user agreement expanded the company’s already-intrusive existing permission to send pre-recorded robocalls and spam texts, and how the company gave users no apparent way to opt out. Then the FCC chimed in, telling the company that its terms appear to violate federal law. Now, several U.S. Senators are asking PayPal to rethink its terms before they go into effect on July 1. [More]

60,000 Consumers Call On FCC To Not Allow Robocalls To Cellphones

60,000 Consumers Call On FCC To Not Allow Robocalls To Cellphones

Earlier this year, we told you how the American Bankers Association was seeking exemptions from the FCC that would allow banks to get around a law that forbids businesses from robocalling cellphones without prior approval. Today, 60,000 consumers are telling the FCC to just say now to the banks’ request. [More]

(Jenn and Tony Bot)

Banks Want To Robocall You When It’s Important, But Not Important Enough To Speak To A Human

Under the Telephone Consumer Protection Act, companies can’t robocall you on your cellphone unless you’ve given them prior consent to contact you at that number. Now the banking industry is trying to gain exemptions for this rule, claiming there are times when they just need to call your cellphone even though the need isn’t urgent enough to have an actual human make that call. They also don’t want to be penalized for robocalling the wrong number. [More]

Bank Of America’s Laughable Defense For 5 Years Of Unwanted Robocalls

Bank Of America’s Laughable Defense For 5 Years Of Unwanted Robocalls

Earlier today, we told you about a $1 million judgement against Bank of America for making five years of unwanted robocalls to a couple who sent the bank multiple cease and desist demands. Since then, BofA has reached out to Consumerist with an explanation that is too funny to just post as an update within that story. [More]

Michael Daddino

Bank Of America Must Pay Family $1 Million For 5 Years Of Unwanted Robocalls

If you’ve got a problem paying your mortgage, the bank is allowed to call you about collecting that debt. But after you’ve repeatedly told the bank — verbally and in writing — to stop robocalling your cellphone, it should do so. And if a recent ruling by a federal court in Florida holds up, Bank of America will have to fork over more than $1 million to a couple who say the bank spent five years ignoring their demands for the calls to cease. [More]

10 Confessions Of A Telemarketing Insider

10 Confessions Of A Telemarketing Insider

Out of the shadows steps a dark figure, sporting wrinkled khakis, a retractable namebadge, and a headset dangling from his ear. It’s the telermarketing insider, and he’s going to confess to you how his industry really works and how you can resist and even fight back: