Alexis ordered a few bottles of, in her words, “fancy skin care stuff” from Sephora, and one bottle arrived broken and making a huge, soapy mess. Preparing to fight for a replacement, she was pleasantly surprised when the Sephora representative told her that they’d send her a replacement: no need to return the bottle.
tales of good customer service
Chad ordered flowers for his fiancee’s birthday from 1800Flowers.com, and they included the wrong balloon with her order, making Chad look insensitive in front of her family. That’s annoying. But don’t clear a space in the Garden of Discontent just yet, because a quick call to the company got Chad a replacement arrangement and a refund.