When J&J’s McNeil Consumer Healthcare Unit announced a recall of children’s Tylenol, Motrin, Zyrtec and Benadryl over the weekend, it also provided a toll free number you could call for more info. Ron Lieber at the New York Times called it on Saturday to find out how the refund process would work. What he got was a three minute recording telling him to throw the products in the trash, but nothing else. [More]
