Court Reminds Us All: You Have No Right To Sue Your Phone Company

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If you don’t like your wireless company’s service, or your current rate plan, you’re free to change providers. But if you think your wireless provider is breaking the law, you can’t sue the company; and it doesn’t matter which of the four major carriers you have, because they all strip their customers’ of their legal rights. [More]

Stanford Law Professor: T-Mobile’s ‘Binge On’ Violates Net Neutrality Rules

Stanford Law Professor: T-Mobile’s ‘Binge On’ Violates Net Neutrality Rules

Last fall, T-Mobile introduced Binge On, an optional program that lets users stream certain video streams without counting the data against their monthly allotments. YouTube and others have accused the company of throttling data in order to make this happen, and a new report from Stanford University claims that T-Mo’s actions are in violation of federal “net neutrality” rules. [More]

T-Mobile Adds Amazon Video To Binge On, Claims Users Are Streaming Twice As Much

T-Mobile Adds Amazon Video To Binge On, Claims Users Are Streaming Twice As Much

Three months after launching its Binge On streaming streaming video program, which doesn’t count content from certain partners against a customers’ monthly data allotment, T-Mobile has made new deals with Amazon and others to include their content. Additionally, the company claims that Binge On has doubled the amount of video its customers are watching. [More]

T-Mobile Creates Drinking Game For AT&T Earnings Call, Hopes You Get Drunk Enough To Switch

T-Mobile Creates Drinking Game For AT&T Earnings Call, Hopes You Get Drunk Enough To Switch

Earning calls can be a drag, full of heavily massaged numbers and industry jargon meant to make anyone listening fall asleep. To spice things up, T-Mobile has created a drinking game, but not for their own magenta-hued earnings. Instead, T-Mo is intent on getting everyone drunk while listening to AT&T’s quarterly report.
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Verizon Finally Catches Up To T-Mobile, AT&T; Launches Program To Free Up More Data For Mobile Subscribers

Verizon Finally Catches Up To T-Mobile, AT&T; Launches Program To Free Up More Data For Mobile Subscribers

Last month, executives with Verizon said the company would one day test sponsored data. That day is apparently today, as the largest wireless provider in the U.S. launched FreeBee Data, its version of T-Mobile and AT&T’s programs that don’t ding users’ data plans when they access certain content. [More]

T-Mobile CEO John Legere Sorry For Cursing Out Critics On Twitter

T-Mobile CEO John Legere Sorry For Cursing Out Critics On Twitter

Last week, T-Mobile CEO John Legere went on Twitter to post video responses to questions about his company’s Binge On program. While the rabble-rousing exec is often applauded for his plainspoken demeanor, he was roundly criticized for cursing out one pro-consumer group that has been critical of his company. After a few days to think about it, Legere is now apologizing. [More]

T-Mobile CEO John Legere To Critics Of Binge On: “Who The F**k Are You?”

T-Mobile CEO John Legere To Critics Of Binge On: “Who The F**k Are You?”

Earlier today, I predicted that there would be further slinging of words between T-Mobile and critics of its Binge On video streaming program. What I didn’t know at the time was that T-Mo CEO John Legere would go on Twitter to respond to, and profanely insult, those critics. [More]

T-Mobile Execs Say YouTube Is “Absurd” For Complaining About Downgraded Video Quality

T-Mobile Execs Say YouTube Is “Absurd” For Complaining About Downgraded Video Quality

The war of words between T-Mobile and YouTube continues, with executives from the wireless company claiming it’s “absurd” that the streaming service should care so much about T-Mo downgrading the quality of YouTube videos. [More]

Test Claims To Show T-Mobile’s YouTube “Optimization” Is Just Connection Throttling

Test Claims To Show T-Mobile’s YouTube “Optimization” Is Just Connection Throttling

We’ve had a bit of a high-tech tiff going on for the past few weeks between YouTube and T-Mobile. First, YouTube accused T-Mobile of unfairly degrading their video. T-Mobile replied nuh-uh, everything is simply optimized for mobile and the world is great. So who’s right?

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Bill Lewis

24 Stories We Covered In 2015 That We Never Saw Coming

The following is a true story: One day, two Consumerist staffers were chatting about the work day. One said, “I can’t believe I’m writing about the legal ramifications of butt-dialing.” The other replied, “We should probably remember this conversation for a year-end story about things we didn’t expect to ever write in 2015.” A calendar alert was made, and our future selves were duly reminded. [More]

T-Mobile Denies “Throttling” YouTube, Says Video Is “Mobile Optimized”

T-Mobile Denies “Throttling” YouTube, Says Video Is “Mobile Optimized”

Right before Christmas, YouTube publicly called out T-Mobile’s Binge On streaming program for allegedly slowing down all video content, potentially in violation of new federal “net neutrality” rules. Now T-Mobile counters YouTube’s argument by claiming that it’s just trying to provide users with speeds that are appropriate for use on mobile networks. [More]

Verizon Continues To Follow Others, Now Offers To Pay For Customers To Switch

Verizon Continues To Follow Others, Now Offers To Pay For Customers To Switch

Not even a year after Verizon CFO Fran Shammo declared that the company is a “leader, not a follower,” Verizon is making it very clear that it lives in a Bizzaro world where “leader” means “do things that other companies did first.” This time, Big V is demonstrating its “leadership” by following in the footsteps of other companies that have enticed customers to switch by paying off their contracts. [More]

(Mike Mozart)/
(Mike Mozart)

Verizon, Sprint Customers Have Until Dec. 31 To Claim A Piece Of The $158M Cramming Settlement Pie

The holidays can be a tiring, stressful time, full of never-ending checklists. While you might have checked off plenty of your to-do items, if you’re a Verizon or Sprint customer, you’ll want to make sure you add “check to see if I’m eligible for a bill-cramming refund,” to the top of your list.  [More]

YouTube Calls Out T-Mobile For Throttling Video Traffic

YouTube Calls Out T-Mobile For Throttling Video Traffic

Net neutrality says that internet providers can’t throttle some services and speed others up. That much is clear. But if they’re throttling literally everyone, even those who didn’t sign up for it, is it still a violation? Google says yes, and has a definite complaint about the way T-Mobile is starting to handle video.

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FCC chairman Tom Wheeler speaking in 2014. (FCC)

FCC Wants AT&T, Comcast, T-Mobile To Explain Why Their Plans That Exempt Stuff From Data Caps Are OK

There are two big trends in data and streaming. The first is data caps, which limit how much bandwidth you can use in a month without paying extra. The other is zero-rating, where certain video services come to an arrangement with carriers to be exempt from those data caps. In theory, it’s a win for everyone: consumers, carriers, and streaming companies. But nobody, including the FCC, is quite sure if it’s actually, y’know, legal.

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Verizon To Follow Lead Of AT&T, T-Mobile; Try Some Sort Of Sponsored Data

Verizon To Follow Lead Of AT&T, T-Mobile; Try Some Sort Of Sponsored Data

The largest wireless provider in the U.S. has also been one of the least innovative in terms of its pricing. Its Chief Financial Officer even said earlier this year that “We’re a leader, not a follower.” And yet, Big V is just beginning to dip its toes into an idea that its competition has been swimming in for quite some time. [More]

T-Mobile To Verizon Customers: Switch And Get A Full Year Of Hulu For Free

T-Mobile To Verizon Customers: Switch And Get A Full Year Of Hulu For Free

A week after trying to lure away AT&T customers by offering them a $200 discount on a new iPhone, T-Mobile is going after Verizon customers. But instead of dangling cash back on a fancy phone, this time T-Mo is hoping that a year of free streaming video might do the trick. [More]

Consumer Advocates Ask Regulators To Investigate T-Mobile Over Advertising, Debt Collection Practices

Consumer Advocates Ask Regulators To Investigate T-Mobile Over Advertising, Debt Collection Practices

Those two-year mobile phone contracts we all signed for so long became a relic of the past pretty quickly over the last two years, with national providers all abandoning ship. T-Mobile moved to “contract freedom” almost two years ago now, and has since then continued to make a big deal over the fact that their users are neither locked into time-locked agreements nor face old-school high data overage fees.

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