If you don’t like your wireless company’s service, or your current rate plan, you’re free to change providers. But if you think your wireless provider is breaking the law, you can’t sue the company; and it doesn’t matter which of the four major carriers you have, because they all strip their customers’ of their legal rights. [More]
Three months after launching its Binge On streaming streaming video program, which doesn’t count content from certain partners against a customers’ monthly data allotment, T-Mobile has made new deals with Amazon and others to include their content. Additionally, the company claims that Binge On has doubled the amount of video its customers are watching. [More]
Earning calls can be a drag, full of heavily massaged numbers and industry jargon meant to make anyone listening fall asleep. To spice things up, T-Mobile has created a drinking game, but not for their own magenta-hued earnings. Instead, T-Mo is intent on getting everyone drunk while listening to AT&T’s quarterly report.
Last week, T-Mobile CEO John Legere went on Twitter to post video responses to questions about his company’s Binge On program. While the rabble-rousing exec is often applauded for his plainspoken demeanor, he was roundly criticized for cursing out one pro-consumer group that has been critical of his company. After a few days to think about it, Legere is now apologizing. [More]
The war of words between T-Mobile and YouTube continues, with executives from the wireless company claiming it’s “absurd” that the streaming service should care so much about T-Mo downgrading the quality of YouTube videos. [More]
The following is a true story: One day, two Consumerist staffers were chatting about the work day. One said, “I can’t believe I’m writing about the legal ramifications of butt-dialing.” The other replied, “We should probably remember this conversation for a year-end story about things we didn’t expect to ever write in 2015.” A calendar alert was made, and our future selves were duly reminded. [More]
Right before Christmas, YouTube publicly called out T-Mobile’s Binge On streaming program for allegedly slowing down all video content, potentially in violation of new federal “net neutrality” rules. Now T-Mobile counters YouTube’s argument by claiming that it’s just trying to provide users with speeds that are appropriate for use on mobile networks. [More]
Not even a year after Verizon CFO Fran Shammo declared that the company is a “leader, not a follower,” Verizon is making it very clear that it lives in a Bizzaro world where “leader” means “do things that other companies did first.” This time, Big V is demonstrating its “leadership” by following in the footsteps of other companies that have enticed customers to switch by paying off their contracts. [More]
The holidays can be a tiring, stressful time, full of never-ending checklists. While you might have checked off plenty of your to-do items, if you’re a Verizon or Sprint customer, you’ll want to make sure you add “check to see if I’m eligible for a bill-cramming refund,” to the top of your list. [More]
Net neutrality says that internet providers can’t throttle some services and speed others up. That much is clear. But if they’re throttling literally everyone, even those who didn’t sign up for it, is it still a violation? Google says yes, and has a definite complaint about the way T-Mobile is starting to handle video.
The largest wireless provider in the U.S. has also been one of the least innovative in terms of its pricing. Its Chief Financial Officer even said earlier this year that “We’re a leader, not a follower.” And yet, Big V is just beginning to dip its toes into an idea that its competition has been swimming in for quite some time. [More]
A week after trying to lure away AT&T customers by offering them a $200 discount on a new iPhone, T-Mobile is going after Verizon customers. But instead of dangling cash back on a fancy phone, this time T-Mo is hoping that a year of free streaming video might do the trick. [More]
Consumer Advocates Ask Regulators To Investigate T-Mobile Over Advertising, Debt Collection Practices
Those two-year mobile phone contracts we all signed for so long became a relic of the past pretty quickly over the last two years, with national providers all abandoning ship. T-Mobile moved to “contract freedom” almost two years ago now, and has since then continued to make a big deal over the fact that their users are neither locked into time-locked agreements nor face old-school high data overage fees.