It’s not just AT&T that’s decided the way to a customer’s heart is through free stuff. As of today T-Mobile is joining the club, with give-aways ranging from pizza to company stock. Yes, literal shares of the business.
The National Ad Division is a program of the Council of Better Business Bureaus that investigates claims of misleading or otherwise problematic ads. Complaints typically come from an advertiser’s competition, and recently T-Mobile spoke up about Sprint’s marketing that promises to cut customers’ bills in half, or give them 50% off. The watchdog agreed that the claim made in ads is not, strictly speaking, true. [More]
If you’re one of the travelers planning a trip to Cuba now that direct flights and cruises will be available and you’re a T-Mobile customer, you’ll be able to roam inexpensively on the island. In addition, T-Mobile customers in the United States will also get to make cheaper calls to Cuba, costing $.60 per minute with an international calling plan. [More]
Sometimes we just want to throw our heads back and shout at the advertising powers that be, and ask them what the heck they were thinking when they do boneheaded things. Like an ad Sprint just rushed to pull after only a few hours online Tuesday, which features a white customer calling competitor T-Mobile “ghetto.” [More]
Depending on your habits and personality, you may not need to make a lot of actual phone calls using your smartphone. If you find that you don’t use your phone as a phone all that much, you can save quite a bit of money by taking advantage of a set of mobile plans originally designed for people who are deaf or hard of hearing. [More]
Remember all those years ago, when YouTube publicly railed against T-Mobile’s Binge On program, saying the wireless company may have violated FCC rules by throttling all video traffic? And then it led to a war of words, culminating in the T-Mobile CEO cursing out his critics on Twitter and accusing the Electronic Frontier Foundation of taking money from his competition? That was only a matter of weeks ago, but it’s all water under the bridge because YouTube has agreed to be part of Binge On after T-Mo made changes to give content companies more control over streaming quality. [More]
Baseball season begins in a few weeks, so why not use it as an opportunity to sell some mobile phone plans? You might not see the direct connection there, but T-Mobile does: they’re offering free subscriptions to the MLB’s all-team streaming service to their customers to promote baseball and their Binge On exemptions for selected streaming video services. [More]
If you don’t like your wireless company’s service, or your current rate plan, you’re free to change providers. But if you think your wireless provider is breaking the law, you can’t sue the company; and it doesn’t matter which of the four major carriers you have, because they all strip their customers’ of their legal rights. [More]
Three months after launching its Binge On streaming streaming video program, which doesn’t count content from certain partners against a customers’ monthly data allotment, T-Mobile has made new deals with Amazon and others to include their content. Additionally, the company claims that Binge On has doubled the amount of video its customers are watching. [More]
Earning calls can be a drag, full of heavily massaged numbers and industry jargon meant to make anyone listening fall asleep. To spice things up, T-Mobile has created a drinking game, but not for their own magenta-hued earnings. Instead, T-Mo is intent on getting everyone drunk while listening to AT&T’s quarterly report.
Last week, T-Mobile CEO John Legere went on Twitter to post video responses to questions about his company’s Binge On program. While the rabble-rousing exec is often applauded for his plainspoken demeanor, he was roundly criticized for cursing out one pro-consumer group that has been critical of his company. After a few days to think about it, Legere is now apologizing. [More]
The war of words between T-Mobile and YouTube continues, with executives from the wireless company claiming it’s “absurd” that the streaming service should care so much about T-Mo downgrading the quality of YouTube videos. [More]
The following is a true story: One day, two Consumerist staffers were chatting about the work day. One said, “I can’t believe I’m writing about the legal ramifications of butt-dialing.” The other replied, “We should probably remember this conversation for a year-end story about things we didn’t expect to ever write in 2015.” A calendar alert was made, and our future selves were duly reminded. [More]