T-Mobile has spent the years since its failed acquisition by AT&T building its LTE network and launching new phases of its “UnCarrier” initiative. Today, the provider that started the industry trend away from contracts and handset subsidies is also getting rid of mobile data plans. From here out, it will offer one postpaid option: unlimited voice, data, and text. [More]
Everybody likes a CEO that says outrageous things and talks smack about the competition while wearing the “Look, I’m a regular guy like you!” outfit of a T-shirt and blazer. The above reasons are all part of why John Legere of T-Mobile scored a win with his recent Q&A session during the 2013 Consumer Electronics Show in Las Vegas. And also he mentioned pornography, a guaranteed ear pricker-upper. [More]
Kayla left her phone off and safely stowed away during her Caribbean cruise, where it couldn’t run up roaming charges high enough to ruin any vacation. When she learned that there had been a minor earthquake and a hurricane back home, she decided to eat the roaming charges and pay the high per-minute prices to check in with her loved ones. Everyone else on the ship evidently had the same idea, and it was difficult to get a call through. When her bill came, Kayla learned the hard way that T-Mobile, at least, imposes that $4.99 per minute roaming charge on calls that don’t complete.
Chad is a T-Mobile customer who used to be a Sidekick user. He also still is a Sidekick user, depending on which situation is more advantageous to T-Mobile. See, he signed a new contract and got a shiny new Sidekick last February. Earlier this year, that phone died and he bought an inexpensive Android phone to use while he waits out his contract. T-Mobile is ending Sidekick service soon, and has offered users still under contract the choice of leaving their contracts with no early termination fee, or switching to a different subsidized phone and sticking around. Chad is still under the original contract that he signed when he got his Sidekick last year, but at the same time is not under a Sidekick contract according to T-Mobile, so neither option is open to him.
Okay, Tristan’s phone probably isn’t possessed by anything supernatural, but it does definitely have a defect that leaves it making phantom keystrokes, freezing, and dropping calls. T-Mobile’s support isn’t all that interested in helping him, though, and even hung up on him for “threatening legal action” when he quoted his warranty.
Jill is a T-Mobile customer. She and her boyfriend ended their old family plan contract and started new contracts so they could get new phones on separate accounts. They would very much like to send T-Mobile money for the final bill, but their money is no good to T-Mobile. They just don’t want it.