With cybercriminals increasingly using malware and phishing attacks to steal sensitive personal information, it’s perhaps not surprising that a company that makes online security software would want to acquire a business that offers identity theft protection services — even one that has been heavily penalized for not living up to its promises. [More]
Security software maker Norton has hired rapper Snoop Dogg to be the face of a new contest that asks people to upload to “hackiswack.com” a 2 minute videos of themselves rapping about cybercrime. Winners get to hang out with the Snoop Dizzle, free tickets to his concert, and a new laptop preloaded with Norton Internet Security 2011. The partnership makes sense, as computer on Norton runs as fast as if you “smoke weed everyday.”
Something bad has happened to Symantec’s once-good chat service, notes Neil J. Rubenking at PC Mag. In the past, he says, they were helpful and knowledgable; now they pass freeware apps off as their own and attempt to get you to pay $100 fees for their “expert” service when you’re trying to troubleshoot a problem with them. He writes, “My new experiences while evaluating Norton 360 version 3.0 opened my eyes to the magnitude of the problem. Did Symantec switch outsourced support companies? Has the chat support team gone rogue?”
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
If you have an unresolved Norton/Symantec complaint and regular customer service doesn’t help you out, you might want to try giving one of the top-ranking company executives inside a call or an email. Don’t forget to be nice, polite, and professional, and remember the guidelines for contacting executive customer service. If you need help writing a solid complaint letter, here’s a template to follow. And if you want a real anti-virus program that won’t hose up your computer, try NOD32. Now here’s the complete executive contact list…
I awoke this morning to find a dead man on my doorstep, apparently from the gunshot wound to his back. By examining the depth of the tread marks and the streak of blood on the walls, I determined that he had dragged himself up after receiving the fatal bullet. I cleaned up the pool of blood with some extra-thirsty Brawny towels, and rifled the pockets of his black trench coat to find a package addressed to “The Consumerist.” A hastily scrawled coversheet read, “Please keep my identity secret, I could lose my job. I have compiled a “10 Norton/Symantec secrets I shouldn’t be telling you” list.” Too late. Someone already punched his pink slip. Let’s read what was inside…
“To Symantec Hell and Back in 15 Easy Steps.”