When a growing number of bank customers go paperless and statement-free, is notifying them of new fees or policy changes only on their statements enough? Becky doesn’t think so. She’s annoyed that Key Bank instituted a $9 per month fee on some accounts recently, but only announced it on the statements that, thanks to online banking, she has no reason to pay attention to.
Comcast may have sent you a shiny new digital cable box for free, but that doesn’t mean that you can give it back for free. If you want to de-clutter your house and bring your box back, you’re going to have to pay up. An anonymous reader tells the Consumerist phone tipline that Comcast charged him $1.99 to take his spare cable boxes off his hands.