Reserve on the Web, cancel on the Web. Wouldn’t that make sense? Mike thought so, and he didn’t see anything indicating otherwise when he made his Super 8 reservation. But somehow, his reservation for one night turned into a two-night reservation after he canceled it because he was supposed to call the motel directly to cancel. Who knew that canceling a reservation could have the opposite effect?
Got a Super 8 customer service issue they’re not being so super about, and regular customer service leaves you with a dull metallic taste in your mouth? Try one of these escalated points of contact.
Booking a hotel room through an airline’s web site can lead to a roach-infested, unacceptable hotel experience, as reader Bruce learned recently. Nick tells Consumerist that he had a similar Kafkaesque hotel booking experience booking a Super 8 reservation through Continental Airlines. He learned that no one at either the airline or the hotel had the power to change his reservation–even though he was trying to cancel the reservation months in advance.
You know you’re not in for a life-changing experience when you get a room at a Super 8 motel, but you at least expect that for $190 a night, there will be hot water and blankets big enough to cover both you and your girlfriend. And no plywood in the bathroom. And four legs holding up the bed. But not at the Super 8 in Pasadena, CA, according to Matt, who was just there for the Rose Bowl.
A call with Washington Mutual confirms that besides vigilance, there’s nothing you can do to stop hotels from stealing your credit card information.
10 owners, managers and employees of 7 Joliet area hotels were arrested last night for selling guest credit card numbers. A scam, authorities say, that could be going on across the nation.