As a site advocating from consumers, we’ve frequently posted stories from readers about all kinds of businesses effectively begging for perfect survey scores. The worst offenders are car dealerships, where readers have reported being guilted or harassed when their survey responses are anything other than perfect. Why is that? One salesperson wrote in to explain. [More]
Why is it that when we take customer service surveys, store employees beg us to either give them a perfect score or not bother? Reader C. used to work for a now-defunct retailer whose name rhymes with “disorders.” She was in management, and explains why a perfect score, and only a perfect score, counts.