Mistakes happen, and apparently there was a hole in the UPS box and all the rings fell out. No really, that’s what this customer’s wife was told when she asked for an explanation of where their rings were. Now the customer says Kay Jewelers won’t give him any other information, or even show him photos of the rings after they were sent to the warehouse. They’ll replace them with jewelry up to $500, but nothing higher, and if he wants to find out anything else he’ll have to lawyer up. Here’s his story.