The employees at his local Lowe’s store were pretty great, reader Tony tells us, but ordering his stove online with multiple store gift cards wasn’t such a good idea. When he hit “Submit,” the order didn’t go through, and the Lowe’s customer service buffoons weren’t able to tell him what had happened. A visit to the local store resolved the situation, resulting in the actual delivery of the stove. Which was damaged.
Add “delivering a stove” to the list of things Best Buy is not very good at. Heather bought one from them, then was subjected to various delays and bogus fees, and now has to wait for Best Buy to “trick” its system into giving her a refund for a fee she should never have been charged in the first place. Here is the email she sent CEO of Best Buy, Brian Dunn, explaining the series of events leading up to her decision to never shop at Best Buy again:
The Consumer Product Safety Commission (CPSC) did not protect consumers from the hazardous stoves because existing agency regulations require a prolonged dialogue with manufacturers of hazardous products, the consumer groups said.
Consumer groups, which were not involved in the lawsuit, say more than 100 people have been killed or injured from scalding and burns caused by hot foods and liquids spilling from the stove top, or from being crushed by the weight of a stove that has tipped over.
The guy who complained about his Viking knobs wrote in again. His letter, inside.