As you’ve probably heard, an overwhelmed UPS had a lot of trouble making deliveries before Dec. 25 this year. And the results of a national test of online retailers show that these delayed deliveries were not relegated to just a few major sellers. [More]
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Which Online Retailers Offer 24/7 Phone Support?
By 7.19.12
One of the reasons a growing number of people choose to shop online is that they never have to worry about getting to the store during business hours, or being rushed to get out of the store when it’s near closing time. But even though almost every e-tailer is open for business 24/7, very few online stores offer around-the-clock customer support. [More]
Which Online Retailers Have The Fastest & Slowest Delivery Times?
By 12.16.11
Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn’t mean good shipping. That’s why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner. [More]
Study: At 88 Hours, CrateAndBarrel.com Takes Longest To Respond To Emails
By 6.13.11
Going electronic is supposed to be faster and more efficient for retailers and customers, but in some cases you’d be better off just walking into the store to get your questions answered. [More]
