Midwesterners living in New York City with an empty spot in their stomachs where Steak ‘n Shake used to be, rejoice! The chain is opening its first location in NYC tomorrow, dubbed a “Signature” restaurant, serving up the burgers and shakes you remember. Oh and if you’re one of the first 150 customers in the store, you get free meals there for a year.
A Steak ‘N Shake manager refused to serve Karen Putz, a deaf mother of three, after she asked to place her order at the drive-thru window as allowed by the Americans with Disabilities Act. The manager claimed it was “policy” to force Karen to order like any other customer:
“You’ll have to drive around again so I can take your order through the speaker,” the guy said.
On a recent visit to your North Canton Belden store, I noticed you had new yogurt shakes, made with ” fruit and yogurt” Being lactose intolerant ( and as all lactose intolerant people know) frozen yogurt and yogurt is a good alternative to ice cream as it does not contain the harmful lactose present in milk. I made the comment to the waitress that I was allergic to milk and was glad to see the new product. When she brought my shake, I again asked if she was sure it had no milk in it, and she thought a minute, and said it had “this much” milk used to thin the yogurt mix. She indicated almost half the size of the container. If I wouldn’t have asked, I would have been in the hospital by evening. It happened to me before when I had ordered a yogurt shake at a Dairy Queen, and they ran out of yogurt and made it with milk without telling me. I ended up in the emergency room.