Court Reminds Us All: You Have No Right To Sue Your Phone Company

jetsetpress

If you don’t like your wireless company’s service, or your current rate plan, you’re free to change providers. But if you think your wireless provider is breaking the law, you can’t sue the company; and it doesn’t matter which of the four major carriers you have, because they all strip their customers’ of their legal rights. [More]

Jeepers Media

Illinois Sues Sprint Over $2.7M In Unclaimed Rebates That Belong To Customers

What happens to unclaimed rebates when customers don’t, well, claim them? In Illinois, the state treasurer’s office says Sprint owes customers $2.7 million in rebates from 2003 to 2005 that were never claimed, accusing another company of keeping those funds for itself. [More]

Sprint Finds Another Retail Buddy To Open 500 More Stores

Sprint Finds Another Retail Buddy To Open 500 More Stores

A year ago, RadioShack filed for bankruptcy protection, and a little less than half of their retail stores were sold to a major creditor. That creditor in turn teamed up with Sprint to re-open the Shacks with mini-Sprint stores inside. Opening new stores with a buddy has apparently worked well for Sprint, and now they’re teaming up with the biggest mobile retailer in Europe to open 500 more stores in the U.S. [More]

Sprint To Lay Off 2,000 Customer Service Employees

Sprint To Lay Off 2,000 Customer Service Employees

Sprint’s recent promotions, including “iPhone for Life” and the promise to cut customers’ bills from other carriers in half have helped the fourth-place carrier, gaining it 500,000 new postpaid subscribers even accounting for customers who have left. The company is responding to the good news by laying off 2,000 customer service representatives in centers across the country, and directing customers to use the self-service app instead. [More]

Sprint Reportedly Ditching New 2-Year Contracts Starting This Friday

Sprint Reportedly Ditching New 2-Year Contracts Starting This Friday

Nearly three years after T-Mobile became the first of the four major wireless carriers to ditch the two-year contract business model, Sprint is now the only of these companies to still offer these traditional plans to customers. But a company insider claims that Sprint will join the rest of the pack and ditch contracts later this week. [More]

Verizon Continues To Follow Others, Now Offers To Pay For Customers To Switch

Verizon Continues To Follow Others, Now Offers To Pay For Customers To Switch

Not even a year after Verizon CFO Fran Shammo declared that the company is a “leader, not a follower,” Verizon is making it very clear that it lives in a Bizzaro world where “leader” means “do things that other companies did first.” This time, Big V is demonstrating its “leadership” by following in the footsteps of other companies that have enticed customers to switch by paying off their contracts. [More]

(Mike Mozart)/
(Mike Mozart)

Verizon, Sprint Customers Have Until Dec. 31 To Claim A Piece Of The $158M Cramming Settlement Pie

The holidays can be a tiring, stressful time, full of never-ending checklists. While you might have checked off plenty of your to-do items, if you’re a Verizon or Sprint customer, you’ll want to make sure you add “check to see if I’m eligible for a bill-cramming refund,” to the top of your list.  [More]

Sprint Promises To Actually Cut Your Bill In Half This Time, Maybe

Sprint Promises To Actually Cut Your Bill In Half This Time, Maybe

Last year, Sprint started its “cut your bill in half” promotion, even though customers’ actual savings turned out to be more like 20% once customers acquired a new phone for Sprint. Today, Sprint announced that they’re continuing the deal and expanding it to T-Mobile customers. But not all T-Mobile customers. [More]

Sprint Giving Away 1 Year Of Amazon Prime With Pricier Samsung Phones

Sprint Giving Away 1 Year Of Amazon Prime With Pricier Samsung Phones

When Amazon tried to sell the public on its Fire Phone, one of the inducements was that the phone, which originally cost $199 with a two-year AT&T contract, would come with a one-year membership to Amazon Prime. Sweet deal, since Prime costs $99 per year, and Amazon eventually sold the phones for a buck. The Fire Phone itself flopped, but te idea of giving away Prime subscriptions with phones may hold promise. [More]

Sprint’s $20 “Unlimited” Plan Is Anything But; Throttles Data After 1GB

Sprint’s $20 “Unlimited” Plan Is Anything But; Throttles Data After 1GB

For several years, wireless companies have been selling data plans that were dubiously described as “unlimited” because users’ connections were slowed after passing some sort of arbitrary monthly threshold (usually around 3-5 gigabytes). But Sprint’s new plan — selling for only $20/month — lowers the limbo bar so close to the ground that the term “unlimited” might not be flexible enough to slip underneath. [More]

Sprint Changes Its Mind, Will Start Throttling Speeds For Its Greediest Unlimited Data Customers

Sprint Changes Its Mind, Will Start Throttling Speeds For Its Greediest Unlimited Data Customers

Is an unlimited data plan still unlimited if there’s a threshold marking the point at which your network speeds will be slowed down? Sprint seems to think so: after telling customers in June that it would no longer throttle speeds for customers on its unlimited plan using an excessive amount of data, today Sprint has changed its tune, and says it’ll slow down customers when they reach a 23GB monthly threshold.

[More]

Sprint Will Raise Cost Of Unlimited Plans By $10 This Month

Sprint Will Raise Cost Of Unlimited Plans By $10 This Month

If you find Sprint’s deal offering unlimited voice, text, and data usage for $60 per month tempting and Sprint coverage in your area is good, you should go ahead and switch right now. Sprint is raising the price for new customers by $10 on October 15, but it will remain the cheapest unlimited postpaid plan in the country even after the price hike. [More]

Sprint Leasing iPhone 6S For $1/Month With iPhone 6 Trade-In

Sprint Leasing iPhone 6S For $1/Month With iPhone 6 Trade-In

The day after T-Mobile tried to undercut all the competition by touting a $5/month lease for the iPhone 6S, Sprint is cutting even further, offering the new Apple phone for only a buck a month. [More]

How Wireless Carriers Are Prepping To Handle Texts, Tweets & Data Of 1M Pope Watchers

Consumerist

The last time a pontiff visited Philadelphia, it was 1979 and the throng of onlookers — my family included — jostled to get photos with our film cameras (only to find out days later after getting the photos printed that all we had was a motion blur of part of Pope John Paul II’s car). It will be a very different story for the expected million people who will pack Philly’s Ben Franklin Parkway on Saturday and Sunday. [More]

William Hook

Sprint Reserves The Right To Hike Your Rental Price In ‘iPhone Forever’ Plan

Sprint’s “iPhone Forever” plan sounds pretty simple: you pay a monthly fee, and have access to the latest model straight out of Cupertino whenever you want to upgrade. The “forever” part means that this plan is indefinite, and that the price of $22 per month ($15 if you trade in your old smartphone) is something that you get to keep as long as you belong to the plan, right? Well, no. [More]

Sprint Offering A Free Year Of Cell Service To DirecTV Subscribers

Sprint Offering A Free Year Of Cell Service To DirecTV Subscribers

We’ve got a possible love triangle on our hands, friends: Sprint is taking aim at new couple AT&T and its $49 billion beloved, DirecTV, dangling a free year of cell service for satellite subscribers who switch their service.

[More]

Sprint Will Stop Offering 2-Year Phone Contracts By The End Of This Year

Sprint Will Stop Offering 2-Year Phone Contracts By The End Of This Year

When we shared the news that Sprint was launching a program where you can lease an iPhone for prices that start at $22 per month, there was one piece of important Sprint-related information that we didn’t know yet: the reason why the carrier was making such a big deal out of their sweet lease offers is that they plan to join T-Mobile and Verizon in ending two-year contracts and subsidized phones. [More]