It happened: you took advantage of holiday season sales to buy yourself a new smartphone. Now it’s time to sell your old one or hand it down to a relative, but they use a different carrier. How do you make that happen? In some cases, you don’t have to do anything at all. [More]
Giving new customers an inexpensive phone for free, or a credit toward a pricier phone isn’t a big deal, right? Boost Mobile apparently didn’t realize what kind of effect it would have on their customers when it got rid of free phones. The experiment only lasted for two months. [More]
[UPDATE] All 4 Major Carriers Allow Customers Can Trade In Replacement Note 7 Phones For Any Other Model
UPDATE : All four major wireless providers say they will allow owners of replacement Note 7 smartphones to exchange them for a new device from any manufacturer after a new, supposedly non-recalled Note 7 caused a Southwest Airlines flight to be evacuated earlier this week. [More]
Samsung issued an official recall of the defective, flammable, potentially exploding Galaxy Note 7 phone just over a week ago. Since then, consumers who own the defective devices have been trying to get the exchanges they’re due… but it’s not always going so well. [More]
Nobody really wants their pocket to explode or their purse to catch fire. That’s bad. So owners of defective Samsung Galaxy Note 7 phones, which have a manufacturing defect in the battery that can lead it to catch fire or explode, have been told to exchange theirs. That, however, is proving much easier on paper than in reality. [More]
It’s really hard to get complex ideas across during a 30-second television commercial. However, the National Adverting Division, which investigates ad claims for the industry’s self-regulation body, says that Sprint still isn’t really getting across the subtleties of its promotions for new customers switching from other carriers, and has referred the ads to the Federal Communications Commission. [More]
This morning, we shared the news that T-Mobile USA was doing away with the entire concept of mobile plans, and instead putting all postpaid users on plans with unlimited voice, messaging, and data. Competing small carrier and erstwhile merger partner Sprint doesn’t want to be left out, and announced its own unlimited plan today. [More]
Even though the Federal Communications Commission has repeatedly said that wireless and landline phone providers are allowed to offer robocall-blocking services to their customers, some carriers have continued to incorrectly insist — and provide misinformation to consumers — that they simply don’t have the authority to deploy this technology. In an effort to make things clear once and for all, FCC Chair Tom Wheeler has sent letters to these companies that there are no regulatory roadblocks stopping them from helping their customers stop annoying — often illegal — automated and prerecorded robocalls. [More]
A big tech deal was announced between two international companies today. Japan-based SoftBank bought UK-based ARM for $32 billion, a sentence that’s meaningless to most of us. But put another way, it starts to make a whole lot more sense: the company that owns Sprint just bought the company that makes the parts that make your iPhone actually work.
In the wake of a suspected terrorist attack at Istanbul’s airport that killed 41 people and wounded 239 more, the four major wireless carriers in the U.S. are offering to connect customers with their loved ones in Turkey for free. [More]
For years, he was the face of Verizon Wireless, popping up in TV and print ads with his “Can you hear me now?” catchphrase. Then, like all commercial fads, this pitchman’s familiar face faded from public view… only to be dusted off and trotted out as a shill for Sprint.
The National Ad Division is a program of the Council of Better Business Bureaus that investigates claims of misleading or otherwise problematic ads. Complaints typically come from an advertiser’s competition, and recently T-Mobile spoke up about Sprint’s marketing that promises to cut customers’ bills in half, or give them 50% off. The watchdog agreed that the claim made in ads is not, strictly speaking, true. [More]
Sprint can’t seem to decide what it wants to do with two-year contracts: after announcing in January that it would join the other major carriers in ditching the two-year deals, Sprint backtracked a month later and said it would still offer them to existing customers. That resolve may not have stuck, as a new report claims the wireless company is again preparing to eliminate two-year contracts. [More]