HerArt She Loves

FCC To Phone Companies: Offer Free Robocall Blockers To Customers

Even though the Federal Communications Commission has repeatedly said that wireless and landline phone providers are allowed to offer robocall-blocking services to their customers, some carriers have continued to incorrectly insist — and provide misinformation to consumers — that they simply don’t have the authority to deploy this technology. In an effort to make things clear once and for all, FCC Chair Tom Wheeler has sent letters to these companies that there are no regulatory roadblocks stopping them from helping their customers stop annoying — often illegal — automated and prerecorded robocalls. [More]

SirMo76

Sprint’s Parent Company Spending $32 Billion To Buy A Piece Of Everyone’s Phones

A big tech deal was announced between two international companies today. Japan-based SoftBank bought UK-based ARM for $32 billion, a sentence that’s meaningless to most of us. But put another way, it starts to make a whole lot more sense: the company that owns Sprint just bought the company that makes the parts that make your iPhone actually work. [More]

Adam Fagen

Major Wireless Carriers Offering Free Calls, Texts To Turkey After Istanbul Airport Attack

In the wake of a suspected terrorist attack at Istanbul’s airport that killed 41 people and wounded 239 more, the four major wireless carriers in the U.S. are offering to connect customers with their loved ones in Turkey for free. [More]

Verizon’s “Can You Hear Me Now?” Guy Now Shilling For Sprint

Verizon’s “Can You Hear Me Now?” Guy Now Shilling For Sprint

For years, he was the face of Verizon Wireless, popping up in TV and print ads with his “Can you hear me now?” catchphrase. Then, like all commercial fads, this pitchman’s familiar face faded from public view… only to be dusted off and trotted out as a shill for Sprint.
[More]

Jeepers Media

Ad Watchdog: Sprint Should Clarify What ‘50% Off Your Bill’ Really Means

The National Ad Division is a program of the Council of Better Business Bureaus that investigates claims of misleading or otherwise problematic ads. Complaints typically come from an advertiser’s competition, and recently T-Mobile spoke up about Sprint’s marketing that promises to cut customers’ bills in half, or give them 50% off. The watchdog agreed that the claim made in ads is not, strictly speaking, true. [More]

Jeepers Media

Supreme Court: Sprint Must Face $300M Lawsuit Over Uncollected Sales Tax

Four years after New York sued Sprint for allegedly failing to collect more than $100 million in sales tax in the state, the U.S. Supreme Court has shot down the wireless carrier’s effort to avoid liability. [More]

Jeepers Media

Report: Sprint Changes Its Mind Again, Will Kill Off Two-Year Contracts After All

Sprint can’t seem to decide what it wants to do with two-year contracts: after announcing in January that it would join the other major carriers in ditching the two-year deals, Sprint backtracked a month later and said it would still offer them to existing customers. That resolve may not have stuck, as a new report claims the wireless company is again preparing to eliminate two-year contracts. [More]

Sprint Offering Free Year Of Amazon Prime For Customers On 40GB Data Plan

Sprint Offering Free Year Of Amazon Prime For Customers On 40GB Data Plan

In the neverending game of trying to woo customers away from rivals, Sprint has trotted out a new perk: customers who sign up for its “Better Choice XXL” plan with 40GB of data will get 12 months of Amazon Prime access for free. [More]

Sprint Pulls Ad Featuring Customer Calling T-Mobile “Ghetto”

Sprint Pulls Ad Featuring Customer Calling T-Mobile “Ghetto”

Sometimes we just want to throw our heads back and shout at the advertising powers that be, and ask them what the heck they were thinking when they do boneheaded things. Like an ad Sprint just rushed to pull after only a few hours online Tuesday, which features a white customer calling competitor T-Mobile “ghetto.” [More]

Alan Rappa

Sprint Offering Customers Access To Amazon Prime On A Monthly Basis

Sprint has a deal that might be attractive to some out there, but there’s a bit of math involved: customers can get access to Amazon Prime as a monthly add-on to their regular bill. Okay, cool — but then there’s the price. It’s $10.99 per month for free two-day-shipping, access to Amazon’s music and video services, and all the other stuff that comes with a Prime membership. [More]

Court Reminds Us All: You Have No Right To Sue Your Phone Company

jetsetpress

If you don’t like your wireless company’s service, or your current rate plan, you’re free to change providers. But if you think your wireless provider is breaking the law, you can’t sue the company; and it doesn’t matter which of the four major carriers you have, because they all strip their customers’ of their legal rights. [More]

Jeepers Media

Illinois Sues Sprint Over $2.7M In Unclaimed Rebates That Belong To Customers

What happens to unclaimed rebates when customers don’t, well, claim them? In Illinois, the state treasurer’s office says Sprint owes customers $2.7 million in rebates from 2003 to 2005 that were never claimed, accusing another company of keeping those funds for itself. [More]

Sprint Finds Another Retail Buddy To Open 500 More Stores

Sprint Finds Another Retail Buddy To Open 500 More Stores

A year ago, RadioShack filed for bankruptcy protection, and a little less than half of their retail stores were sold to a major creditor. That creditor in turn teamed up with Sprint to re-open the Shacks with mini-Sprint stores inside. Opening new stores with a buddy has apparently worked well for Sprint, and now they’re teaming up with the biggest mobile retailer in Europe to open 500 more stores in the U.S. [More]

Sprint To Lay Off 2,000 Customer Service Employees

Sprint To Lay Off 2,000 Customer Service Employees

Sprint’s recent promotions, including “iPhone for Life” and the promise to cut customers’ bills from other carriers in half have helped the fourth-place carrier, gaining it 500,000 new postpaid subscribers even accounting for customers who have left. The company is responding to the good news by laying off 2,000 customer service representatives in centers across the country, and directing customers to use the self-service app instead. [More]

Sprint Reportedly Ditching New 2-Year Contracts Starting This Friday

Sprint Reportedly Ditching New 2-Year Contracts Starting This Friday

Nearly three years after T-Mobile became the first of the four major wireless carriers to ditch the two-year contract business model, Sprint is now the only of these companies to still offer these traditional plans to customers. But a company insider claims that Sprint will join the rest of the pack and ditch contracts later this week. [More]

Verizon Continues To Follow Others, Now Offers To Pay For Customers To Switch

Verizon Continues To Follow Others, Now Offers To Pay For Customers To Switch

Not even a year after Verizon CFO Fran Shammo declared that the company is a “leader, not a follower,” Verizon is making it very clear that it lives in a Bizzaro world where “leader” means “do things that other companies did first.” This time, Big V is demonstrating its “leadership” by following in the footsteps of other companies that have enticed customers to switch by paying off their contracts. [More]

(Mike Mozart)/
(Mike Mozart)

Verizon, Sprint Customers Have Until Dec. 31 To Claim A Piece Of The $158M Cramming Settlement Pie

The holidays can be a tiring, stressful time, full of never-ending checklists. While you might have checked off plenty of your to-do items, if you’re a Verizon or Sprint customer, you’ll want to make sure you add “check to see if I’m eligible for a bill-cramming refund,” to the top of your list.  [More]