Earlier today, our lunch buddies at Consumer Reports released their roundup of the major U.S.-based commercial airlines. And, in what will be a shock to almost no one who follows the travel industry, Spirit received the lowest possible rating in each of the survey’s six categories. The CEO’s response: “We have great customer service.” [More]
The Federal Aviation Administration would undoubtedly get more respect from the public if it was as obscenely candid as it is in this Onion article about how horrible the airlines handle customers. Our favorite line: “The FAA has come to the determination that Spirit Airlines treats its customers like pieces of sh!t and that everyone should boycott this airline.” [via The Onion]
Need help from Spirit Airlines? It’ll cost you now: the company that brought us carry-on bag fees is cutting corners yet again, by switching its customer help numbers from the toll-free 800 area code to the not-so-free 801 area code. Of course, that change will likely only affect customers calling from a landline, at about $0.05 to $0.18 per minute. In any case, we’re not surprised.
There is one spot left in the WCIA Anything-But-Elite 8, and these two companies are in a race to see who can get there slowest. [More]
Last week, 32 terrible titans of industry stepped on to the blood-stained mat of WCIA Death-and-Dismemberment Arena, but only 16 remain in this bestial battle royale to take home the treasured Golden Poo. [More]
It’s time to take to the unfriendly skies in this afternoon’s dogfight between two of your most-disliked airlines. [More]
A New Jersey man who had worked at Spirit Airlines for more than a decade claims he was fired last year after he and a group of his fellow aircraft mechanics filed a complaint with the Federal Aviation Administration about allegedly sketchy service practices at the carrier. [More]
Spirit Airlines has a reputation for charging up the whatsit for every and any add-on it can come up with, so we’re not entirely surprised that CEO Ben “Fine, I Suppose We’ll Refund A Dying Man’s Ticket” Baldanza is more than okay with his airline’s reputation as the “dollar store of the sky.” Actually he wouldn’t be surprised if that was something the company came up with itself. [More]
Can you still call it a fender-bender if there are no fenders involved, and instead it’s two giant skybirds (you might know them as airplanes) having a run-in in the runway?** Or is it just a quick clip? In any case, no one was hurt and since the Spirit Airlines flight had just landed when it ran into a parked US Airways plane, passengers likely didn’t have to suffer a huge delay. [More]
We know, we know — it’s annoying that you have to turn off your phones, tablets and other electronic gadgetry on airplanes. Even Alec Baldwin hates doing so. But even if you disagree with that rule, getting feisty and threatening the flight’s crew just because you’re being inconvenienced will turn out poorly. A Spirit airlines passenger disrupted a flight heading to Florida from NYC today, causing a delay for everyone else because of a phone. [More]
It’s important to know your rights when it comes to airline travel, or you could be missing out on getting a full refund on a fare you don’t need. We’ve reported before on the Department of Transportation regulation that requires airlines to give customers a full refund within 24 hours of booking a flight (if it’s booked a week or more beforehand), but some airlines make it really difficult for you to do that. [More]
Not a company to let a juicy opportunity for mockery slip by, Spirit Airlines is poking fun at American Airlines’ loose-seat woes with a new 7.57% discount promo. It’s not even a tongue-in-cheek situation — the tongue is fully out of the mouth and wagging at American with: “WE LET LOW FARES LOOSE, NOT SEATS! 7.57% OFF.” Wait, I don’t get it.
First of all, let’s get this straight — fee-happy carrier Spirit Airlines isn’t going to be charging every passenger $100 for a carry-on bag, although that would honestly not surprise us. But if you’re a passenger meeting certain conditions, you could end up paying a maximum of $100 just to bring that roller bag aboard if you’re not careful how you go about it.
Wearing what you want to wear on a flight so you can be comfortable is one thing, but is it worth verbally abusing a flight attendant and getting kicked off a plane? Spirit Airlines says a man got quite upset with an attendant after she asked him to pull up his sagging pants.
In the last year or so, the U.S. Dept of Transportation has instituted a number of new rules — like requiring airlines to include all known taxes and fees in its advertised prices — aimed at adding more transparency to airfares. Some carriers, especially discount airlines that love to advertise a bottom-dollar price with oodles of fine print hiding the fact that it’s not such a good price, have challenged these changes. But today, a U.S. appeals court sided with federal regulators (and common sense).
A Spirit Airlines flight from L.A. to Ft. Lauderdale had to make an unexpected — and incredibly prolonged — stop in Houston on Sunday, all because of an unruly passenger.
Our friends over at NerdWallet are always coming up with useful, easy-to-use tools that sift and collate financial information that is normally scattered in a lot of different places. Most of these tools involve credit cards and banking, but they’ve recently opened a travel section. A handy new tool on the site lets you calculate the fees that different airlines charge for the same options, such as checked baggage, rebooking, or unaccompanied minor tickets. This makes it easier to compare airfares that might seem cheap before you start piling on fees.