Spirit Promo Gives Bonus Miles To Customers Who Buy The Cheapest Fares

Spirit Promo Gives Bonus Miles To Customers Who Buy The Cheapest Fares

Whether they like it or not, travelers have become used to the fact that many airlines now reward frequent-flier miles based on how much your ticket costs: the more you spend, the more miles you get. But Spirit is flipping that idea on its head, and will instead offer bonus miles to customers who buy the cheapest fares — for a limited time. [More]

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Spirit Airlines Wants To Make Up For Being Awful By Trying To Be More Punctual

Budget carrier Spirit Airlines, known for its low levels of customer satisfaction, is trying to take all those frowns and turn them upside down. One way the airline’s new leader is attempting to make customers happier? Actually getting planes to their destinations in a more timely manner. [More]

Pilot Who Failed Drug Test Can’t Try To Use DNA To Prove He Was Clean

Steven Depolo

Imagine you’re one of the many American workers subject to random tests for the presence of drugs or alcohol in your system, and a test turns up high levels of heroin and cocaine. If you contend that the lab must have mixed up your urine sample with someone else’s should you be able to demand a DNA test to prove your innocence? If you’re a pilot, the answer is no. [More]

Rachel

An Improved Spirit Airlines Still Comes In Last In Customer Satisfaction Survey

A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey.  But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]

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Passengers Suing Spirit Airlines Over In-Flight Brawl Sparked By Boombox

Three passengers who were aboard a Spirit Airlines flight when a brawl broke out over an overly loud boombox are now suing the carrier, claiming that Spirit “failed to protect” them from harm. [More]

afagen

Spirit Airlines Drops Some Baggage Fees For Active Duty Military Personnel

Spirit Airlines has long been known as the airline that charges a fee for nearly everything: checked bags, carry-on bags, seat selection, and water, just to name a few. In a change of pace, the budget carrier recently announced it would no longer charge active duty military members fees on some of their bags.  [More]

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Five-Passenger Brawl Breaks Out Over Loud “Boom Box” On Spirit Airlines Flight

Passengers on a Spirit Airlines flight from Baltimore to Los Angeles had ringside seats to quite a brawl, reports say, after five women apparently got in a fight over a loud boom box. Yes, a boom box.

[More]

Traveler Complaints About Airlines Increased Nearly 30% Last Year

Traveler Complaints About Airlines Increased Nearly 30% Last Year

While airlines might not be leaping at the chance to tell customers how to file complaints about their service, that hasn’t stopped more travelers from sharing their tales of woe with the Department of Transportation. In fact, the number of complaints filed by beleaguered passengers increased by nearly 30% last year.  [More]

Traveling This Weekend? Airlines Offering Travel Waivers Ahead Of Winter Storm

Traveling This Weekend? Airlines Offering Travel Waivers Ahead Of Winter Storm

Planning on traveling by plane in the next few days? The winter storm rolling across the country this weekend might have something to say about that. Ahead of the storm’s arrival, most U.S. airlines are issuing travel advisories and weather waivers for customers in the Northeast and Mid-Atlantic who might find their plans ruined by snow, ice, sleet, wind, etc. [More]

Spirit Airlines Replaces Loudmouth CEO Ben Baldanza

Spirit Airlines Replaces Loudmouth CEO Ben Baldanza

For the last decade, Ben Baldanza has been the outspoken, often crass leader of Spirit Airlines, the bottom-dollar carrier that was easily the most complained-about airline in the U.S., but which Big Ben declared was the country’s “most consumer-friendly” carrier. It looks like Spirit has fallen out of love with Baldanza, who has stepped down from his gig as CEO. [More]

Lawmaker Questions Airlines, Plane Manufacturers On Cybersecurity Measures

Lawmaker Questions Airlines, Plane Manufacturers On Cybersecurity Measures

Eight months after a government report found that airplanes with WiFi connections may be vulnerable to cyber attacks and seven months after a hacker claimed to have commandeered a United Airlines flight via the plane’s in-flight entertainment system, one lawmaker wants to know just what airlines are doing to protect their computer systems — and passengers.  [More]

Officials: Spirit Airlines Flight Returned To Airport After Takeoff Due To Bomb Threat Onboard

Officials: Spirit Airlines Flight Returned To Airport After Takeoff Due To Bomb Threat Onboard

UPDATE: The Broward County Sheriff’s Office is now calling the incident a misunderstanding by a passenger who overheard a phone conversation. [More]

(Releik08)

Lawmaker Urges Airlines To Drop Holiday Baggage Surcharges

With two airlines set to show their bah humbug by increasing baggage fees just in time for the holidays, one lawmaker is asking them to rethink that plan, you know, in the spirit of the season and all.  [More]

TheeErin

Airlines Once Again Introducing Baggage Surcharges For Holiday Travelers

Last year, Spirit Airlines showed passengers that it didn’t quite get the concept that holidays – especially those that fall in late December and early January – are meant to spread cheer and goodwill toward fellow humans, by increasing baggage fees for merry travelers. This year, the budget airline is once again utilizing those surcharges, and this time, it has company in Frontier Airlines.  [More]

Spirit The Latest Airline To Suffer Delays, Cancellations Because Of Computer Glitch

Spirit The Latest Airline To Suffer Delays, Cancellations Because Of Computer Glitch

Customers flying Spirit Airlines to or from O’Hare International Airport in Chicago faced a few hiccups today, as the company reportedly suffered a computer glitch, which has since been fixed. [More]

All Major U.S. Airlines Offer Free Cancellations Within 24 Hours, Except One

Paul Thompson)

Update: In March 2016, American announced that it was phasing out the hold option and transitioning to the 24-hour cancellation window option.

Even the most prepared traveler occasionally has to change their itinerary for unforeseen circumstances. While dealing with airlines to make a simple change can be both a test of your patience and a drain on your bank account, if you catch the issue soon enough you might save hundreds of dollars in change fees. That’s thanks, in part, to Department of Transportation rules that allow a ticket to be held at the same price for 24 hours before purchase or canceled within 24 hours after purchase — most of the time. [More]

Spirit Confirms Delays & Cancellations Are Due To Weather, Not Strike

Spirit Confirms Delays & Cancellations Are Due To Weather, Not Strike

Earlier today we heard from several Spirit Airlines passengers who had been stranded at airports, sometimes for several days this week, for what they thought was an unofficial pilot strike. After hearing back from Spirit, the company has confirmed there is no strike. [More]

Are Spirit Airlines Pilots Striking? Customers Say Yes, Airline Remains Mum

Are Spirit Airlines Pilots Striking? Customers Say Yes, Airline Remains Mum

UPDATE: Spirit Airlines says that issues affecting its service across the country are not the result of a strike. [More]