Yesterday, the blog Explain the Fee noted that Sprint customers with the new Samsung Epic 4G, who have to pay an extra $10 a month for a premium data plan, are reporting upload speeds slower than phones they had 3 or 4 years ago–with upload limits seemingly capped at 150kps.
Last Thursday, the FCC started collecting information from consumers about the quality of their broadband service. If you’ve got a PC that can run Java, you can go to Broadband.gov and run the test now. (The FCC will collect your IP address and physical address, but not your name or email address, reports Wired.) If you’ve got an iPhone or Android smartphone, you can download an app to measure your connectivity and report it.
Alex from Rochester, NY, says every year around this time his Road Runner high speed access slows to a crawl, and stays that way until April. It occasionally happens at other times throughout the year, too. Unfortunately, Time Warner won’t fix the problem. Alex says one technician who came out to look at the issue told him, “The wires were installed when Adelphia provided service, and they haven’t been upgraded since.” Another one told him, “The problem has been going on for years, and management knows about it, but enough people don’t complain.”
Anyone who reads the fine print when signing up for Internet access knows that the speeds advertised are “best case” scenarios, or more cynically that they’re total fabrications meant to lure in customers. Now the FCC, as part of its larger study of how to expand broadband access, has reported that “actual broadband speeds lag advertised speeds by as much as 50% to 80%.”
Update: It turns out the problem is with OpenDNS, not Qwest. The original post is below.