While its competitors have been nickle/diming travelers for years with checked-bag fees, Southwest has done its best to equate its brand with the slogan “bags fly free.” But the airline’s CEO now says that he’s not completely averse to the whole notion of making a mountain of cash off baggage fees. [More]
Is a sale a sale when only a few people can actually take advantage of the deal, or if no one at all can get a piece of the advertised deal action? Nope, said the Department of Transportation, which has fined Southwest Airlines $200,000 for touting a sale that didn’t provide enough actual seats — or in one case, any at all — at the bargain price it advertised. [More]
We’ve said it before and we’re about to say it again — Proactively reaching out to customers who’ve had a bad experience will (almost) always be more effective than trying to apologize and make good later. To illustrate that point, we bring you the short story of Alexandria and Southwest Airlines. [More]
Not so long ago, Southwest began readjusting the seats on its fleet of Boeing 737 jets, getting rid of 1″ of legroom for each passenger in order to squeeze in an additional six seats. Your initial thoughts might be that this a lot of work for just a few more seats, but when you add it up, you’re talking nearly three quarters of a billion dollars a year. [More]
Jane’s husband left his mobile phone behind on a Southwest Airlines plane. Oh, no! How sad! He had every reason to expect not to see it again, but someone turned it in to Lost and Found. The kind souls at Southwest mailed it back to him, enclosing a poem. We’re not saying that it was a good poem, but it’s certainly a thoughtful one. [More]
Hours after announcing a $29 million settlement over its drink voucher program, Southwest Airlines revealed plans to add $300 million in new and increased fees, along with a policy change that will certainly irk some frequent Southwest travelers. [More]
August 1, 2010 is a day that many Southwest Airlines Business Select fliers know well. It’s the day on which the carrier stopped allowing these passengers to carry over their unused free drink vouchers to future flights. More than two years and one class-action settlement later, Southwest is having to buy a lot of rounds. [More]
For passengers who don’t easily fit into the narrow seats on most commercial jets, it helps to know in advance what each carrier’s policies. [More]
Call her a hurricane or call her a superstorm, but weather phenomenon Sandy is responsible for either stranding a lot of passengers away from home or keeping them from their destinations elsewhere. There’s some relief in sight after three days of flight cancellations, as two New York-area airports, John F. Kennedy and Newark Liberty, have reopened for some flights. [More]
Tea, unless it’s of the “iced” variety, is generally considered a hot drink. Commercial jets, while smoother rides than some planes, are known to be occasionally bumpy. One Southwest Airlines passenger found out the hard way that these two facts could result in her being burned — and she’s suing the carrier for $800,000.
In the last year or so, the U.S. Dept of Transportation has instituted a number of new rules — like requiring airlines to include all known taxes and fees in its advertised prices — aimed at adding more transparency to airfares. Some carriers, especially discount airlines that love to advertise a bottom-dollar price with oodles of fine print hiding the fact that it’s not such a good price, have challenged these changes. But today, a U.S. appeals court sided with federal regulators (and common sense).
Know how you can avoid situations you have to apologize for later, Southwest? Stop giving ridiculous reasons to passengers why they can’t fly. In this case, a woman claims an airline worker told her she’d have to cover up her cleavage before boarding the flight. Her response? Too bad. Not gonna do it.
For almost two decades, Southwest airlines has sat comfortably atop the American Customer Satisfaction Index’s annual survey of air carriers. But not only did Southwest’s numbers slip a bit in the new list, it also ceded the lead to JetBlue.
When it comes to being satisfied with our flying experiences, it turns out we’d rather opt for low-cost carriers like JetBlue, over old legacy airlines like US Airways, according to a new study that rated customer satisfaction.
It’s incredibly easy to pile up airline miles. I think I just earned 400 miles for merely mentioning this fact. But as you may have already discovered, it’s not always so simple to actually redeem those miles. A new survey looked at dozens of domestic and international carriers to find which ones were more likely to have seats available for rewards travel.
You may remember the story from last year about a woman who was not allowed on a Southwest Airlines flight after allegedly being told she was “too fat to fly.” The airline apologized for the incident, but the woman is filing a lawsuit in an attempt to get Southwest to clearly define its “Customers of Size” policy.
Southwest Airlines allows passengers to carry-on Emotional Support Animals, so long as the passenger provides the required documentation, the animal is trained to not freak out on a crowded plane and the passenger isn’t seated in an emergency exit seat. But at least one Southwest staffer not only decided this allowance does not extend to rodents — he also mistakenly believes that rabbits are rodents.
We have no idea why anyone would think a pilot was saying “happy birthday” to a “bomb on board” a plane, but that’s exactly what some passengers on a Southwest Airlines flight from Baltimore to Long Island thought they heard on Friday.