When you pay a $25 fee to board a flight — especially one without assigned seats — ahead of other passengers, you might be ticked off to arrive at the gate and find out that not only aren’t you in the highest-priority boarding group, but that some of the people in front of you didn’t pay any additional money for their place in line. This is why a pair of Southwest passengers have filed a class-action suit against the airline, claiming the airline’s Early Bird Check-In program is “deceptive, fraudulent, and misleading.” [More]
“Oh, goodie! I get to sit in coach for X amount of hours! I can’t wait to stretch out and relax,” said no one ever before flying, because in economy class, luxurious leg room and a sweet ratio of cushion to rump comfort is not what you’re paying for. That being said, some airlines are better at pleasing our behinds than others, according to a new poll released this week.
Authorities detained a passenger aboard a Southwest flight that landed at Seattle-Tacoma Airport yesterday on its way to Denver, after reports that he created a bunch of creepy names for his in-flight WiFi hotspot, naming it “Southwest – Bomb on Board” and making comments about the attractiveness of flight attendants, among other things.
Over the past few years, Southwest Airlines has undergone quite a corporate metamorphosis: completing the purchase of AirTran and beginning operation of its first international flights. But no transformation is complete without the big makeover reveal scene (at least that’s the formula in every teenage chick-flick I ever saw). Southwest’s time on the runway came today as the company debuted a new look. [More]
If at first you don’t succeed, try, try again. Unless of course what you’re trying to do is sneak past airport security to board a flight for which you don’t have a valid ticket, because that will get you arrested. [More]
It’s pretty great when your customer complaint over social media receives a swift, decisive response from the target company. What is not so great is when that response is to boot you and your elementary-school-age children off a plane before takeoff because you complained about a specific employee’s actions over Twitter. [More]
The folks at the American Customer Satisfaction Index have released their annual report on the airline industry, once again confirming that it’s awfully hard to please consumers when you treat them like cattle and charge a premium for the privilege. [More]
As ice and snow once again socks the Southeast and makes its way northward, thousands of flights are being canceled or delayed, leaving travelers around the country stranded and unsure of when they will be able to fly again. [More]
The battle for a maintaining relative amount peace and quiet on commercial airlines moved on to the next stage this afternoon after a Congressional committee voted to advance a piece of legislation that would ban the in-flight use of the “phone” part of your cellphones. [More]
Choices! They can be so hard to make, or perhaps just complicated and inexplicable. So much so that Southwest Airlines isn’t explaining why the crew of a flight from Chicago bound for one airport near Branson, Mo. airport decided to land at the other instead. [More]
Last week, the FCC said it was investigating whether to lift the ban on in-flight cellphone usage, which caused the Dept. of Transportation to effectively say, “Are you flippin’ crazy?” and announce that it would look into the need to set out its own guidelines to possibly stop planes from turning into flying tubes filled with obnoxious one-way conversations. In recent days, two of the nation’s largest carriers have joined their voices to the call for quiet on board. [More]
For several years, Southwest has charged one of the lowest fees ($75) for passengers flying with a carry-on pet. But starting in January, that price will be going up to be more in line with the fees charged by Southwest’s competitors. [More]
Until yesterday, Southwest had been the only major airline that hadn’t taken advantage of the FAA’s long-awaited approval for passengers to use portable electronic devices during takeoff and landing. But now Southwest has not only joined that group, but it says it will allow passengers to use the in-plane WiFi from the moment they sit down on a plane until the time they crowd into the aisle to deplane. [More]
The path for US Airways and American Airlines to merge their businesses has been cleared and several smaller airlines like JetBlue and Spirit will benefit from the sale of the merged carriers’ excess takeoff and landing slots at airports around the country. But will that be enough to balance out the fact that we are now down to a handful of major national airlines? [More]
When the FAA announced last week that it would finally give airlines the authority to allow passengers the use of certain portable electronic devices during takeoff and landing, it said it could take several months for airlines to go through the process of vetting their planes to demonstrate the jets can safely handle radio interference. But in the short time since, every major airline except Southwest now has flights with gate-to-gate use of PEDs. [More]