Sure, you don’t have to pay to check your luggage on Southwest. Tara tells Consumerist that after her new suitcase was stained and broken while in Southwest’s hands, and she’d rather pay to check a bag that survives the trip intact. The airline says it’s their policy not to repair or replace suitcases damaged in transit. They’ve offered her a $100 voucher for future flights. Tara, who tried Southwest based on positive comments from Consumerist readers, isn’t interested in flying with them again. [More]
