Lance says that he babied his Sony Vaio computer. He fed it electricity, kept it comfy, and left it docked into an LCD monitor all of the time. He didn’t take it everywhere or even toss it into a swimming pool. Yet after an odd negotiation with the world’s only onsite tech who refuses to make appointments, he learned that his version of reality wasn’t true. The computer had liquid corrosion, and Sony would only repair it if he paid almost 2/3 of the original purchase price in repair fees. Lance wants to know why the tech didn’t notice the corrosion until after he replaced the entire motherboard.
Aaron’s Sony VAIO has failed a few times too many. He faithfully sent it back for repair or had a technician visit his home four times, believing Sony’s promise that the repairs would fix the issue. The last time, it failed during finals week at his college on the East Coast. Sony’s repair depot kept the machine for a month, yet the issue still wasn’t fixed for good. The laptop is now out of warranty, but Aaron had the law on his side. He launched an executive e-mail carpet bomb to some Sony contacts, copying Consumerist. The next day, he heard back from two different people at Sony, offering him a new machine comparable to the one that had failed him.
A functioning touchscreen is an important feature of a touchscreen computer. Yet the Sony VAIO desktop that Frank purchased at a Microsoft store and had shipped to his home on the other side of the country had a faulty touchscreen. Since he was on vacation when purchasing the computer, It was too late for a store return, so he had to deal with Sony. They very helpfully sent someone to his home to fix the computer, but the technician instead broke his VAIO even more, then didn’t show up for the return visit where he was supposed to actually fix the darn thing.