When a big retailer like IKEA refers you to a specific contractor, that means they’re pre-screened and you shouldn’t have any problems, right? Not necessarily. In California, a man who just wants to move back into his house after a fire and a significant remodel has been waiting for more than a year for IKEA’s contractor to just finish his kitchen already. [More]
Last month, we shared the news that IKEA was testing some less-mega store formats in Canada, starting with one in the college city of London, Ontario that’s 20,000 feet: maybe the size of a large H&M instead of the size of a small town. The chain announced this week that they’ll be testing the format in the UK, too. [More]
If you want to get a refund for a damaged IKEA item, God help you if you take a few minutes to put it together first. Alan ordered a desk, which had a small dent in the side of the box. Figuring the item inside was fine, he put it together. This turned out to be a fatal mistake, since assembling an item means you’re then unable to
Michael wanted to drop $600 on a pair of wardrobes from IKEA, and even called ahead before driving out to the store to make sure the items were there. When he arrived, though, he learned that “in stock” doesn’t actually mean “you can purchase it today,” because someone would have to get a new pallet of wardrobes down from an upper level of the warehouse. That wasn’t going to happen: a warehouse manager told Michael that they’d rather lose Michael’s business rather than risk the safety of employees. While this emphasis on worker safety is refreshing, Michael thinks it’s unfair.