Steve bought a patio set from Target, and discovered when he went to assemble it that a part was missing. No problem, he thought: either Target or the manufacturer, Smith and Hawken, would have more parts available. Well….no. As it turns out, Target bought the Smith and Hawken brand, and products under that name are now contract manufactured for Target. The products seem all right…until something goes wrong. Then, like Steve, you learn that customers are apparently Target’s quality control department for this furniture, and when something goes wrong, there are no spare parts.
smith and hawken
By July 12, 2012