Ilya just got a new iPhone 5, and a $35 case from Incase to go along with it. The problem is that the case sort of did the opposite of what protective phone cases are supposed to do: it damaged his phone, instead of protecting it from damage. [More]
Andrew’s OtterBox Defender case (not pictured) for his iPhone 3Gs protects his phone tirelessly, but it’s seen better days. After using it for about a year, he noticed some ordinary wear problems with the case, including a missing headphone jack flap. When he contacted the company about their warranty requirements, they simply turned around and shipped him a new case.