Lucas saved up his credit card reward points to buy a Home Depot eGift Card with the understanding that he only needed the number to make a purchase. A Home Depot clerk denied his purchase, insisting she needed to see a physical copy.
Hang needed to ship three large pieces of art to Japan in time for a gallery opening, but UPS had other plans. Rather than weigh the boxes properly or fill out the right customs forms, UPS decided to charge Hang $1,600 for a job that should’ve cost $950. Because the customs forms were improper, one of the boxes was returned as undeliverable, while another was stuck in customs and didn’t arrive until after the opening. Hang only wants UPS to refund the $650 overcharge, but UPS thinks Hang is being greedy.