S. tells Consumerist that she had a bad experience with Lane Bryant, and now she doesn’t know where to turn. She doesn’t use credit cards, but couldn’t pass up a great online-only sale on jeans. She went to a brick-and-mortar store and purchased a gift card, then used the gift card to make the purchase online. Simple, right? Nope. Lane Bryant canceled her order, and now S. is stuck with a $50 Lane Bryant gift card she had budgeted for two pairs of jeans.
Freddy tells Consumerist that his girlfriend tried to buy a vacuum cleaner from Sears, but the self-destructive retailer stopped her at every turn. After waiting through six weeks of delays and broken promises, she finally asked for a refund and bought the same item at a lower price at Walmart.