Two months after Instacart announced it would ditch tips in favor of a “service charge,” and weeks after the company appeared to reverse course, declaring it would keep both the new sharable service charge and an option to tip on all orders, the change has officially gone into effect nationally, and some Instacart shoppers say the change has only resulted in confused customers and fewer tips. [More]
Last month, thousands of Instacart shoppers and drivers — the people who get paid to collect and then drop off grocery orders for customers of the online service — were notified that they would soon be seeing a difference in their paychecks as the company overhauled its tipping and scheduling policies. This announcement hasn’t exactly gone over swimmingly, and now several Instacart workers are telling Consumerist why they have misgivings about the change. [More]
What actually draws you to the mall, when you go there? A generation ago, you might have headed to your nearest mall to buy a refrigerator from Sears or a dress from JC Penney. Today, though, customers are less interested in hulking department stores, and more likely to visit their local mall to have dinner at a Cheesecake Factory or shop at an Apple Store, and skip the department store. Mall owners are noticing. [More]
Survey: Retailers Should Work To Be On Customer Service “Nice List” Year-Round, Or Risk Turning Off Shoppers
If retailers think they can be naughty all year when it comes to customer service, only to take their smiles out of storage and dust’em off when the holidays roll around, they’ve got another think coming, according to a recent survey that says customers can be very unforgiving.
Getting a free turkey to serve proudly on your Thanksgiving table used to be a source of great excitement for shoppers in the holiday season, and an easy way for supermarkets to attract more customers (who then buy more stuff when they’re in the store). But nowadays there’s a new demographic on the block that everyone’s trying to please, and a free turkey just isn’t going to cut it.
Two Texas 18-year-old men have been accused of treating Walmart customers like some kind of animal to be hunted. Police say the twosome blew darts at shoppers, including an elderly woman on a motorized scooter and a 10-year-old boy.
Although the Walmart tax worker who was head-butted by a shopper at first declined to press charges against the woman, police confirmed that after a trip to the dentist for some broken teeth, assault charges have been filed.
On Saturday night, there was a massive kerfuffle at a very crowded mall near Chicago. Police have pieced together that early in the evening, two people began fighting, were separated, and then began fighting again. From somewhere in the mall came three loud bangs, which people in the crowd assumed were gunshots. They were not: the noise has been variously described as someone dropping a lid or banging on a pot in the food court. [More]
Yes, it’s advantageous to line up for an irresistible sale early. A duo of California shoppers were a little too early to this year’s Black Friday sale at their local Best Buy, though, camping outside of the store more than a week ahead of time. Security staff booted them off the property, asking them to return on Thanksgiving. Thank Providence someone in this scenario is sane. [More]
Who will you be fighting for a parking space at the mall this year? A recent survey by Market Forice Information indicates that almost three-quarters of the American public plan to go shopping on the day after Thanksgiving this year, and sixty-one percent plan to do some shopping online on the next weekday, or “Cyber Monday.”
The people on that People of Walmart website may wear some ugly t-shirts, but at least they’re honest when it comes to dealing with strangers. According to a new study that looked at how markets, religion, and the size of a community impact concepts of fairness and punishment, Walmart grocery shoppers in Missouri came out on top in terms of treating the other side fairly and punishing selfishness.
The Los Angeles Times says that a Walmart in Upland, California had to kick everyone out and shut down for 3 hours this morning, because shoppers lost their damned minds.
Retailers have been hoping that we’d enter the annual Festival of Shopping with higher spirits than last year, but it looks like that might not happen after all. The Reuters/University of Michigan consumer sentiment index was updated today, and it shows a drop to 66.0, “well below October’s reading of 70.6 and a sharp reversal of the 71.0 figure economists had expected.”
We’ve all been there, trying on a pair of shorts in a Kohl’s dressing room when suddenly we feel the cold sting of three used syringes. Or maybe it’s a joy that was limited to a Texas woman who was shopping yesterday at the Kohl’s in Harris County, Texas.
Time interviewed Paco Underhill, a retail consultant and the author of Why We Buy: The Science of Shopping, to find out how the average American consumer shops and thinks these days. Turns out, according to Underhill, there are three types of “average consumer” out there now, and—you may have noticed this already—the era of the big box retailer is in decline.
Shaw’s has wised up to the trick of using a basket instead of a shopping cart to physically limit your grocery purchases, and they’ve come up with a creative workaround: convertible baskets that you can drag behind you on wheels when they become too heavy to carry.
The aspirational upper-middle-class customer who helped companies like Coach and Saks post double-digit growth in the past few years has disappeared due to the current rotten economy, writes BusinessWeek. The result: luxury goods companies that expanded their product lines to appeal to the not-quite-rich now have $150 purses and nobody to buy them. Coach went so far as to offer coupons recently “to drum up sales.”