servicers

MeneerDijk

The System To Collect Defaulted Student Loans Is No Longer Functioning

Consumers who expected their student loan payments to be deducted from their bank accounts this month have reportedly found the funds untouched, and their calls to the companies unanswered thanks to a Department of Education’s order prohibiting the debt collection companies from working on default accounts in response to two lawsuits against the agency.

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PROMY PINK SOAPBOX

Student Loan Servicing Issues Contribute To Older Borrowers’ Defaults

In 2015, nearly 40% of all federal student loan borrowers over the age of 65 were in default, thanks in part to issues they faced when it came to the servicing of their debts, including problems enrolling in income-driven repayment plans and accessing protections as co-signers.  [More]

(tomQ)

New Guidelines Aim To Improve Customer Service, Enhance Protections On Federal Student Loans

The fact that two-thirds of college-bound students who take out loans to finance their higher education have little to no idea what they’re agreeing to, doesn’t mean these borrowers shouldn’t receive adequate protection from unscrupulous loan servicing companies. New guidelines from a pair of federal agencies are aimed at ensuring student loan borrowers get the service and protection they deserve. [More]

thisisbossi

Federal Student Loan Customer Service In Need Of “Significant” Improvements

Last year, the Department of Education issued more than $96 billion in federal student loans to more than 9.1 million college students. Someday in the future these borrowers will begin repaying these debts, but a new report finds that limitations and a disconnect between the federal government and its contracted loan servicers can make this a daunting and sometimes costly task.  [More]

(TheTruthAbout)

Mortgage Servicer Must Refund Consumers $48M For Array Of Deceptive Practices

Every once in a while government agencies team up to take down unscrupulous operations that prey on financially vulnerable consumers. Such was the case this week when the Consumer Financial Protection Bureau and the Federal Trade Commission took action against a mortgage servicer that engaged in a assortment of deceptive practices often resulting in consumers losing their homes. [More]