Big box retailers checking receipts is old news. How about getting the suspected shoplifter treatment at a supermarket instead? Even better, how would you like having a security guard knock on your car window, and tell you that you’re on private property when you tell him you don’t have to show anything?
Self check-out is great if, say, you’ve got one of those supermarkets where the teenaged clerks hate you for choosing their lane and spend more time talking to each other than scanning your items. It’s not so great if you force all of your customers to use the system because you’ve decided to close down every other human-powered lane but one.
Consumer Reports says that the supermarket self check-out line is better on your wallet and your gut. “You’ll find fewer snacks,” they write, “and because of the shorter wait time, you’ll have less time to contemplate a snack attack.” There’s even a study that shows impulse purchases dropped by nearly a third for women and a sixth for men when they chose the self check-out line. You also get to play with the scanner, touchscreen, and bag area, which is a lot more fun than just standing around. (That’s right, “bag area.”)
Reader Jason says that the self check out system at his local Lowe’s simply refuses to process his debit card transaction properly. After the third time, he’s finally given up and will be shopping at Home Depot. Aren’t self check out systems supposed to be convenient?
Reader Helen went to Home Depot to buy some various and sundry items, but left empty-handed after the self-checkout refused to let her complete her purchase without disclosing what she planned to do with her items. Helen says: