Last year, Sears Holdings announced that it would begin looking for new ways to extract money from its best-known store brands: Kenmore, Craftsman, and DieHard. So far, its efforts have included Kenmore televisions, DieHard tires, and selling the entire Craftsman brand. Now it’s lending the DieHard name to a new version of its Auto Center. [More]
Ally is a tireless disgruntled former Sears customer. We don’t mean that she’s tireless in that she’s working without ceasing to take down Sears. We mean that she really needs some new tires, which she ordered from Sears last week. She called them up to make sure that they had her tires in stock, and they did. When the time came for her service appointment, though, she found out that Sears didn’t have the tires in stock for her, and they couldn’t explain why in a clear way. What they could provide her with was a hold on her bank account because she had originally ordered the tires with her debit card. So that was awesome.