Last year, Sears Holdings announced that it would begin looking for new ways to extract money from its best-known store brands: Kenmore, Craftsman, and DieHard. So far, its efforts have included Kenmore televisions, DieHard tires, and selling the entire Craftsman brand. Now it’s lending the DieHard name to a new version of its Auto Center. [More]
The nice thing about being retired is that it gives you lots of time to pursue old or new hobbies. You could plant an expansive garden, take up woodworking, do volunteer work, or play bingo. Then there’s what a 70-year-old Idaho man is doing: spending 6-8 hours a day picketing a Sears store in Virginia. [More]
While Sears Auto may not be the division of Sears that leaves you without hot water for three weeks, or refuses to refund the money on the TV they never delivered, they are the division that magnificently screws up changing a tire then tries to bill you for the labor it took them to fix their mistake. Reader R writes in to tell us when he needed to replace a damaged tire, Sears Auto had the cheapest price. After three hours and two different tires, he left Sears Auto with the damaged tire he drove in with. Sears botched the first attempt at a tire change by giving him a tire in the wrong size, then presented him with a bill for the additional labor it took them to get it right. When R balked at paying to fix their mistake, the manager on duty put the busted tire back on the car. Classy! Read his story, inside.