A man in New Jersey had the wacky idea that buying a dishwasher meant that he would end up with a working dishwasher. Instead, he ended up with one that he says broke in the same way four times in four years. Sears offered him a 30% refund on a replacement appliance, if he purchased from Sears. Naturally, Sears forgot about this offer once he actually brought the dishwasher. [More]
“Recently Sears had a serious competitive edge on a single aspect of buying a dryer,” writes Bedford. If you’re curious, that aspect is that Sears will set up a dryer to vent from the side while most appliance retailers won’t, but that isn’t really important: what matters is what went wrong when the delivery team showed up with his fresh new dryer, and how Sears dealt with the issue. [More]
Lots of people happily hand-wash their dishes because they don’t want a dishwasher. That’s not the case for one California man, who has washed his dishes by hand for more than a year even though he wants and can totally afford a dishwasher. In fact, he, um, had a dishwasher the whole time. It’s just that when he bought it from Sears, they sort of half-installed it and wandered off, and he couldn’t get anyone at Sears to help him.
J. found our tipline and wrote in, but clearly has not been a regular reader of Consumerist. We make this assumption because he bought a refrigerator from Sears, and assumed for some reason that things would go well. They did not. After the delivery team took off without calling because they were irrationally afraid of his driveway, they returned and dropped off the wrong color refrigerator with a massive crack in the door. Now they won’t answer his pleas for an exchange.
When Sears sent a delivery service to Stephen’s house with a new dishwasher and fridge, he didn’t have ridiculously high expectations. He did expect installers to show up, not damage the new appliances or his home, not remove items necessary to install the new appliances, and bring all of the items that he paid for. They managed none of these things. And they were late. Now it’s three weeks after the delivery, and he still doesn’t have a working dishwasher.
Years ago, in a time so foreign and distant that many of us can barely remember it, Sears was the place to go if you wanted to buy a quality appliance. That’s not the case anymore. Evidently now it’s the place to go if you want to buy a non-operational appliance and take a bunch of unnecessary days off work. Tomorrow morning, Jesse will be waiting for a technician to come by and (most likely) not get his new dishwasher to work. The second, replacement dishwasher that Sears brought after the first one didn’t work either.
When his washing machine from a Sears Outlet failed during its very first load of laundry, flooding the house, Rob thought that everything would be okay. Replacing the defective washer was a painless and easy process, thanks to the staff of his local store. Getting Sears to cover the thousands of dollars’ worth of water damage to his home…not so much.
Perhaps it was unwise of Robert to order a dishwasher from Sears and expect to eventually receive a dishwasher. But his local Sears managed to do even worse than that. After they delayed his order six times, he had enough and canceled it. So, naturally, they went right ahead and charged his Sears credit card for the much-delayed, never-delivered dishwasher.
By Sears standards, maybe Benjamin was lucky. More than two months ago, he bought two washers and two dryers from his local store to go inside a coset. When they didn’t fit in the appointed space, he sent them back under the rational assumption that Sears would credit him back for the purchase. This was an incorrect assumption.
Consumer victory! After being featured on this site last week, reader Sharon’s basement-flooding washing machine is going to be replaced. While the replacement itself is due to Sharon’s own diligent work trying to make Sears see logic, she’ll be getting more expensive replacement washer for her trouble after her Consumerist appearance.
Meet Judy, Sears’ ideal customer. When Judy’s husband died ten years ago, Sears, like her other creditors, assured her that she could continue using her account. Since then, Judy has used her Sears card to buy a washer, dryer, and refrigerator. Yet when Judy recently tried to buy a $142 saw, Sears insisted on immediately closing her account because it was in her late-husband’s name.
As part of a full kitchen upgrade, reader Sean purchased a $1300 dishwasher from Sears. Shortly after he received the unit, he realized it was defective. Sears directed him to an outsourced service company called OneSource. During the phone call to OneSource, Sean logged over 3 hours of hold time and was bounced around to 11 different CSRs, but they did nothing to help. Eventually, he got with Sears Executive customer service who said that they couldn’t replace the washer until July. Now, Sean can’t even wash his dishes because his hot water isn’t connected and his garbage disposal leaks water. Sean’s letter, inside…