A product might come with a warranty, but it isn’t much good if the company refuses to honor that warranty. Mike has had his Sealy/Stearns & Foster mattress replaced for sagging issues three times since he bought it in 2006. In October, it was time for a fourth replacement, which is worth a story in itself. After moving away from the original retailer that sold him the mattress, he has to go through the corporate office for his warranty claims. He still doesn’t have his mattress, but Sealy now has more of his money.
Buying a mattress is a confusing and dark art, but just try to return one. One family got a $2,500 Stearns and Foster mattress that had a hand-width-sized lump running from top to bottom. It was uncomfortable. Initially Sealy refused to accept the return, because the lump was not deeper than 1.5 inches. Their’s was only 1 and a quarter. What a weird rule, right?
Through the ages, comedians have made unfunny jokes about the tags attached to mattresses and pillows, and the dire consequences that can (not) befall the person who dares to remove them. Bryan, however, discovered that there can be serious consequences to removing the tag. And it’s even worse if, as Bryan claims, you’re not the one who removed it.
Somehow we got on the fast track as the go-to guys for Southern Walmart complaints. The latest comes courtesy of Tiffany-Anne Everett who thinks we somehow have the power to fire a Walmart manager.